Operations Manager

Position: Operations Manager )
Company Overview  Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry.
Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self‑motivated teams' professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business.

We pride ourselves on being a trusted partner to many of the world's leading brands across industries ranging from manufacturing to hospitality.
Position:
Operations Manager (Burnaby, BC)  Operations Manager will be responsible for training, leading and developing a team of service technicians and helping achieve sales and revenue goals, client loyalty and retention, and ensuring the team provides exceptional service.

Key Responsibilities   Manage daily operations of pest control technicians with the goal of providing superior customer service.
Offer direction to staff in all aspects of operations, service, and client care.
Manage basic financial performance of the operations, including revenue growth and expense control.
Travel daily throughout the territory to visit with clients, assist pest technicians, and partner closely with the sales team on business development.
Work a flexible schedule, including early mornings and weekend work when needed.
Submit weekly, monthly, and yearly reports as required.
Monitor and adjust scheduled appointments for efficiencies, field routing, client quality control audits, and account management.
Requirements   Bachelor's degree (preferred but not required).
3–5 years in a management role with emphasis in customer service.
Experience in pest control management.
Success in training, mentoring and coaching service professionals.
Excellent verbal and written communication skills.
Previous experience in a route‑oriented, service environment (a plus).
Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations.
Must pass pre‑employment background screen.
Must possess a valid driver's license and pass motor vehicle record search.
Salary  Salary Range: $68,000 – $72,000 per annum.
Benefits   Company car
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match up to 3.5%
Vision care
Equal Employment Opportunity Statement  Rentokil‑Terminix is an equal chance employer. Rentokil‑Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply for positions.
Accommodations  Rentokil‑Terminix Steritech is committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please inform us if you require accommodation during any stage of the recruitment process.
Interview Process  If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

#J-18808-Ljbffr