Strategic Workforce Transformation Manager E-Comm

Lead the change in workforce services at E-Comm 9-1-1 as a Strategic Manager. Drive innovative solutions for emergency communications and leverage your expertise in beautiful British Columbia.

E-Comm seeks a Manager to oversee workforce planning and management. This essential role focuses on strengthening workforce capabilities, collaborating across business areas to improve service delivery and financial performance. Ideal candidates will excel in forecasting, capacity planning, and analytics to implement effective changes.

Key Responsibilities:

• Develop strategic workforce management practices

• Oversee staffing and capacity planning across operations

• Provide data-driven insights for decision making

• Partner with diverse leaders to address workforce issues

• Drive continuous improvement in management processes

Requirements:

• Bachelor's degree in a relevant discipline

• 5+ years of experience in workforce management

• Strong expertise in analytics and scheduling optimization

• Hands-on experience with NICE IEX essential

• Proven track record in change leadership and influence

Bring your innovative thinking and workforce experience to E-Comm in British Columbia, enhancing services and employee engagement.
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