Regional Director - Operations

Location: New Westminster

Prima Living, a proud member of the Primacorp group of companies, is leading the next generation of senior living in Canada with their Amenida brand. Guided by Primacorp's vision and resources, we're growing a network of vibrant, people-first communities that put compassion and connection at the heart of everything we do. Through cultural inclusivity, operational excellence, and genuine care, we're redefining what retirement living can be.

Together, Prima Living and Primacorp are building a purpose-driven future where every resident feels valued, supported, and truly at home.

Job Status:  Full-time, Onsite

Location:

Toronto GTA

Reports to:

President
Salary:  $90,000–$100,000 per year + bonus
Must Have:  Experience in operational management and senior living / seniors’ housing industry

Your Role in a Snapshot:
The purpose of the Regional Director of Operations is to provide leadership, guidance, and support to Residence Directors in alignment with Prima Living’s mission to enhance quality of life, dignity, and care for seniors while ensuring strong operational performance, profitability, and growth targets.

The Regional Director of Operations is responsible for the overall performance of multiple senior living residences and will regularly visit these communities. This role includes establishing and monitoring financial, occupancy, service, and care quality performance targets; recommending courses of action to address operational issues beyond the authority of Residence Directors; and directly managing and supporting Residence Directors.

Your Day to Day:

Overseeing the overall operations of multiple senior living residences under Prima Living

Participating in the development, implementation, and monitoring of corporate and regional initiatives to achieve financial, occupancy, care, and service objectives

Managing Key Performance Indicators (KPIs) and ensuring action plans align with Prima Living’s Mission, Vision, and Values

Providing leadership and support to sales and marketing teams to achieve occupancy targets

Reviewing and acting on budget and variance reports to ensure financial performance targets are met

Ensuring resident satisfaction, safety, care quality, and compliance standards are consistently met or exceeded

Regularly facilitating meetings and communicating with Residence Directors and staff across communities

Ensuring internal procedures, regulatory requirements, and safety/compliance standards in senior care are implemented and adhered to; taking corrective action where required

Providing coaching, guidance, and direction to Residence Directors, including oversight of staffing decisions such as hiring, performance management, discipline, and terminations

Analyzing operational challenges and recommending effective solutions to improve performance

Working with the Director of Strategy and Business Development on new residence openings and operational readiness

Providing financial oversight to ensure residences operate within budget and meet fiscal targets

Reporting on operational performance, risks, and opportunities to senior leadership

Implementing and evaluating action plans that support Prima Living’s strategic objectives across all residences.

Education and Experience:

Bachelor’s degree in Business Administration, Healthcare Administration, or related field

Minimum five years of operational management experience, preferably in senior living, healthcare, or a related service industry

Equivalent combinations of education and experience will be considered.

Skills and Abilities:

Strong oral and written communication skills, including presentation and facilitation abilities

Proven leadership, coaching, and team development capabilities

Experience motivating teams and driving performance in multi-site operations

Strong financial management and budgeting skills

Ability to work independently with minimal supervision

Excellent organizational and multitasking abilities

Ability to build strong relationships with internal teams and external partners

Strong judgment, problem-solving, and decision-making skills

Ability to remain calm and effective in high-pressure situations

Professional demeanor with a strong commitment to quality care and service

Comfortable using modern business and operational technology systems

Other Requirements:

Willingness to work additional hours as required;

Frequent travel between residences; valid driver’s license required.

Don't hold back!- apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.

We are proudly Canadian - rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.

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