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Job Description & How to Apply Below
- 36-hr work week for a healthier work/life balance
- Bonus based on performance
- Company parties
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Ideal Siding
Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.
About the Role
Ideal Siding is looking for a hands-on Director of Operations to lead operational execution and franchisee support across our growing network.
This role focuses on improving day-to-day operations, strengthening systems and processes, managing operational KPIs, supporting training, and helping franchisees succeed. The ideal candidate has experience in construction, trades, franchising, home services, or multi-location operations, and is practical, organized, and strong at turning operational issues into clear action plans.
Key Responsibilities
Operations Leadership
- Lead day-to-day operational execution across corporate and franchise locations.
- Support the Operations team through clear priorities, coaching, follow-up, and accountability.
- Monitor operational KPIs and identify opportunities to improve performance, efficiency, and consistency.
- Support escalations related to jobsite issues, customer concerns, franchisee challenges, and process gaps.
- Ensure locations follow company SOPs, safety standards, quality expectations, and operating procedures.
- Coordinate with internal teams when operational alignment is needed.
- Support operational planning for franchise events, conferences, training sessions, and workshops as needed.
- Act as a senior operational resource for franchisees across the network.
- Support franchisee performance in customer satisfaction, efficiency, compliance, quality, and execution.
- Help franchisees with job flow, install coordination, quoting, material lists, crew planning, and operational troubleshooting.
- Conduct regular check-ins with newer franchisees to review job boards, install status, coordination issues, and operational priorities.
- Identify performance gaps and support corrective action plans when standards are not being met.
- Help franchisees adopt approved tools, suppliers, processes, and operating standards.
- Support franchisee training, including pre-training, training week, refresher training, and ongoing operational training.
- Deliver or support 1:1 coaching, group coaching, workshops, and training sessions.
- Train franchisees and internal team members on operational systems, best practices, and execution standards.
- Support technical training related to siding installation, including LP, Hardie, and similar materials.
- Provide support for challenging installation or jobsite issues.
- Help reduce rework, warranty claims, and customer escalations through better training, safety practices, and quality-control processes.
- Create, refine, and maintain SOPs, templates, manuals, checklists, walkthroughs, and training documentation.
- Support the rollout of new tools, software systems, platforms, and operational workflows.
- Monitor adoption of processes and systems across franchise locations.
- Identify operational gaps and recommend scalable improvements.
- Build practical reporting tools, dashboards, and accountability systems.
- Work with suppliers and manufacturers on training, product updates, and operational improvements.
Experience
- 7+ years of operations leadership experience in construction, trades, franchising, home services, field operations, or multi-location businesses.
- Experience leading teams, managing KPIs, improving processes, and supporting operational execution.
- Experience working with franchisees, business owners, field teams, or distributed locations is strongly preferred.
- Experience creating SOPs, workflows, training materials, and…
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