Supervisor, Production

Location

102-7635 North Fraser Way, Burnaby, British Columbia, V5J 0B8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

We are hiring a Supervisor, Production. The scheduled shift will be (8:00 am to 4:30 pm) Sunday to Thursday, with requirements to work some statutory holidays and weekends and be flexible to cover other shifts based on business needs. The Supervisor Production will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations and to ensure optimal customer service delivery and that the needs of the staff and the organization are met.

The Supervisor will lead efforts to integrate, standardize and reinforce the processes and protocols required to provide the best services to facilities and clients in full compliance with regulatory requirements and best practice standards. The Supervisor will provide coaching and leadership to their team and actively participate in providing expert support for the achievement of daily team and company objectives.

The incumbent will facilitate an efficient, professional, and responsible workflow for the team and ensure the successful integration of team members into the pharmacy. You will take ownership and find more ways to care about our local Shoppers Drug Mart stores in a career at Shoppers Drug Mart Store Support. Additionally, you will provide great service, specific expertise, and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty, and convenience services to Canadians.

As a Supervisor, Production, you will also be responsible for performing the functions of a team member as necessary, including proper fulfillment of orders.

• Oversee the workflow processes to effectively prioritize and manage efficiencies within the team of pharmacy assistants, registered technicians, and pharmacists
• Regularly meet with the Pharmacy Management Team as required to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations and meeting the needs of the customers.
• Recommend, implement, and drive continuous improvement activities through the implementation of change management processes and best practices
• Organize and manage the workloads and priorities of the team.
• Improve customer experience through process and people development; show measurable results
• Contribute to management of incidents and near misses in the appropriate time frame
• Ensure patient/resident confidentiality and privacy is protected
• Foster a ground-up culture of accountability, collaboration and continuous improvement that delivers measurable qualitative and quantitative results
• Ensure workflow and all project deadlines are met
• Ensure schedule stability that allows for maximum return on efficiencies
• Responsible to hire new staff in accordance with business needs and plan and implement the training of these new hires
• Provide effective leadership and regular coaching to team members to maximize productivity and their development and to keep them informed on current and new processes.
• Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated, including onboarding of new hires, goal setting, and regular feedback.
• Lead and motivate the team to achieve aggressive operational/performance goals for the site and develop organizational talent
• Maintain a collaborative and productive…