Chief Operating Officer

Salary Range: $ To $ Annually

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicentre of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact.

It's a captivating time to be part of our journey – here, you'll do more than just work; you'll be an integral part of a movement shaping the tech-driven future.

Novarc Technologies is seeking a Chief Operating Officer to lead the company’s operating system through its next phase of scale. As Novarc grows across SWR, NovAI, Nov Plan, Nov Hub, and future AI-powered welding solutions, the COO will be responsible for ensuring the company can execute reliably, profitably, and at increasing complexity.

The COO will oversee Manufacturing, Supply Chain, Customer Operations, IT/IS, Facilities, PMO, and Special Projects . This role is designed for an operator who can translate strategy into execution, build scalable systems, strengthen cross-functional accountability, and reduce operational friction as Novarc expands globally.

The successful candidate will be a hands‑on, systems‑oriented executive with experience scaling complex hardware, automation, robotics, industrial technology, or advanced manufacturing businesses.

The COO will report directly to the Chief Executive Officer and serve as a key member of the executive leadership team.

Lead Novarc’s core operating functions, including Manufacturing, Supply Chain, Customer Operations, IT/IS, Facilities, PMO, and Special Projects.

Build the management systems, cadence, dashboards, accountability structures, and decision‑making processes required to support rapid growth.

Translate Novarc’s strategic plan into executable operating plans across departments, with clear priorities, owners, milestones, risks, and KPIs.

Ensure operating functions are aligned with company revenue targets, EBITDA targets, quality objectives, customer commitments, and product roadmap priorities.

Scale manufacturing capacity to support Novarc’s growth across SWR, NovAI, and future product lines.

Improve manufacturing throughput, quality, cost, predictability, and on‑time delivery.

Strengthen supplier strategy, vendor negotiations, supplier diversification, lead‑time reduction, tariff mitigation, inventory planning, and supply chain risk management.

Lead supplier capacity audits and ensure key suppliers can support Novarc’s multi‑year growth plan.

Drive operational excellence across production planning, assembly, refurbishment, quality, logistics, and customer‑ready delivery.

New Product & Operational Readiness:

Partner closely with Product Management and Engineering on the New Product Introduction (NPI) stage‑gate process to ensure manufacturing, supply chain, vendor sourcing, and field service readiness for all new hardware, software, and AI releases.

Oversee customer installation, service, support, training, field operations, and customer success execution.

Ensure Novarc has the field capacity, systems, talent, and processes required to support a growing installed base and increasingly complex product portfolio.

Improve customer response times, support ticket management, installation quality, training effectiveness, and post‑installation experience.

Partner with Sales, Product, and Technology to ensure customer feedback is converted into product improvements, operational readiness, and scalable support models.

Build and lead a disciplined PMO function to ensure strategic projects are prioritized, resourced, tracked, and delivered.

Create consistent project governance across high‑impact initiatives, including cross‑functional operating projects, product launch readiness, facilities expansion, systems implementation, M&A…