Operations - Director of Client Success (Guardteck - BC)

Operations - Director of Client Success (Guardteck - BC)

Burnaby, BC, Canada

Posted Thursday, August 20, 2026 at 7:00 a.m.

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth.

When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Guardteck is seeking a Director of Client Success to lead our client success function in
Burnaby, BC
. This is a senior, client-facing operations role responsible for leading account managers, strengthening client relationships, overseeing contract performance, supporting RFP/RFQ activity, managing budgets and KPIs, and ensuring high-quality service delivery across multiple security sites.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience leading service delivery in a contract-driven, client-facing environment.

We’re looking for a senior client success or operations leader who understands how to manage client relationships while also driving operational performance. You should be comfortable leading teams, managing escalations, reviewing service delivery, working with budgets, supporting bids and proposals, and ensuring client commitments are consistently met.

The successful candidate will have experience leading client-facing operational teams across multiple sites or accounts, with a strong understanding of contract compliance, stakeholder management, reporting, audits, service quality, and continuous improvement.

• Lead a team of client account managers dedicated to delivering high-quality security services.
• Coach, mentor, and develop managers through regular one-on-one meetings, performance discussions, and annual learning plans.
• Establish clear objectives for the Client Services division and review progress against those objectives.
• Ensure accountability across the team and support a culture of ownership, professionalism, and continuous improvement.
• Recommend policies, procedures, and improvements to strengthen the Client Services department.
• Collaborate with Operations, Finance, Sales, Marketing, Human Resources, and other departments to support company goals.
• Identify training and development needs and support the growth of direct reports.
• Ensure each team member understands their responsibilities, authority, and expected outcomes.

• Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
• Serve as a senior point of contact for key clients, ensuring their needs are understood…