Manager of Bicycle Repairs at Cap's

Location: New Westminster

Join Cap's Bicycle Shop as a Manager of Bicycle Repairs in New Westminster, BC, where your expertise will shape customer experiences and service quality. Your leadership will inspire a keen focus on rider satisfaction and operational success.

This managerial role involves overseeing the bike repair department, crafting efficient processes to ensure timely service. Lead your team through both routine and complex repairs while fostering a productive and positive work environment. Continually evaluate service practices to meet high performance standards.

Key Responsibilities:

• Direct operations of the bike repair shop

• Facilitate new bike builds and customer service repairs

• Ensure effective workflow and prioritization of service tasks

• Track and analyze service department performance metrics

• Maintain a clean, safe, and well-stocked environment

Requirements:

• Deep passion for cycling and familiarity with Specialized

• Experience in retail management (1+ years preferred)

• Excellent interpersonal and customer service skills

• Capacity to lift at least 50 lbs and stand for extended periods

• Willing to work weekends as required

Bring your commitment to quality and service to Cap's Bicycle Shop, enhancing every rider's journey.
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