Senior Director of Client Success

Guardteck is hiring a Senior Director of Client Success in Burnaby, BC to elevate client relationships and operational performance. Lead account managers and ensure high-quality service across security sites.

This position emphasizes leadership in client success operations and is tailored for candidates with a strong background in contract-driven environments.

Your role involves overseeing service delivery, managing budgets, and supporting RFP/RFQ activities while nurturing client retention and satisfaction.

Key Responsibilities:

• Lead account managers across multiple security sites

• Strengthen client relationships through consistent engagement

• Oversee contract performance and compliance metrics

• Manage budgets and KPIs for operational execution

• Support bids and proposals to meet client needs

Requirements:

• Proven experience in multi-site service-based environments

• Strong leadership skills in client-facing operations

• Knowledge of contract compliance and stakeholder management

• Ability to drive service quality and continuous improvement

• Experience in security, facilities, or property management

Drive operational success and client engagement as the Senior Director of Client Success at Guardteck in Burnaby.
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