Senior Technical Delivery Manager BC

Senior Technical Delivery Manager - Burnaby, BC

Location: Burnaby, British Columbia, CA, V5G 4W3

Company: Specsavers

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Senior Technical Delivery Manager is accountable for the successful delivery of a diverse technical portfolio of initiatives across Canada, ensuring solutions are delivered on time, within budget and aligned to business objectives and operational standards. The portfolio includes store technology deployments, infrastructure projects, security initiatives, hardware lifecycle management and other technology programmes that support business growth and operations.

The role provides leadership, governance, planning and delivery oversight across multiple concurrent initiatives, including key strategic programmes. Working through a team of Store Technology Project Coordinators, the Senior Technical Delivery Manager allocates and delegates work streams appropriately, ensuring resources are effectively aligned to priorities, risks are proactively managed and delivery standards are consistently achieved.

The role also acts as the primary escalation point for technical delivery issues, manages supplier performance and drives continuous improvement of the store delivery model. In addition, the role partners with the project senior delivery manager to flex resources into the wider delivery portfolio where appropriate.

• Own the end-to-end delivery of the New Store Opening technology program across multiple regions
• Develop and maintain integrated delivery plans aligned to store opening schedules
• Ensure all stores are delivered with fully operational technology (infrastructure, connectivity, systems, hardware) ready for Day 1 trading
• Drive a repeatable, scalable and efficient delivery model for store openings
• Ensure alignment with business growth plans and timelines
• Lead the delivery of strategic technology programs and initiatives, delegating work streams to Store Technology Project Coordinators while retaining overall accountability for outcomes, governance, risks, budget and business partner management.

• Lead, coach and manage a team of 3 Store Technology Project Coordinators operating across different remote locations
• Allocate and prioritise work across coordinators based on store pipeline, geography and complexity
• Provide clear direction on deliverables including site surveys, bill of materials, vendor coordination and implementation activities
• Ensure coordinators effectively execute on-site responsibilities such as vendor management, infrastructure validation and issue resolution
• Set expectations for quality of documentation, including signoffs, audits and post-implementation reviews
• Drive consistency in how coordinators apply standards, processes and technical solutions across all stores
• Own relationships with key technology vendors and suppliers
• Ensure vendors meet agreed delivery schedules, quality standards and SLAs
• Lead regular performance reviews (e.g. QBRs) and drive…