Assistant Branch Manager Heights

Assistant Branch Manager - Burnaby Heights

Job Category: Business Leader

Requisition Number: ASSIS
007754

• Posted :
  September 2, 2026
• Full-Time
• On-site

Showing 1 location

Burnaby Heights Community Branch
4302 East Hastings Street
Burnaby, BC , CAN

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers.

As an Assistant Branch Manager, you will establish and develop relationships with our business community contacts and look for opportunities to promote Vancity products and services with members and non-members. The ideal candidate will have excellent verbal and written communication skills; outstanding interpersonal skills and fosters a "Team Player" spirit. You will be deeply committed to creating value in our communities and, through member service and advice, be able to develop business internally and externally in measurable results.

Through your leadership, non-management staff will deliver an excellent member experience and relevant financial services to members and communities consistent with branch objectives.

This is a Full-time, Permanent role based at our Burnaby Heights Community Branch (Branch 06) and reports directly to the Branch Manager.

• Continuously building business and financial planning acumen of member facing staff in order to facilitate and/or deliver a great member experience and grow and maintain a membership base that is loyal, deep and committed to Vancity
• Facilitating the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members' complex needs as required
• Managing the delivery of day to day service, including staffing, scheduling, traffic flow, problem resolution, and referrals in order to deliver a great service experience and service members during high volume periods as required
• Assisting the Branch Manager in the development of plans to achieve financial objectives for the branch

• At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity
• Solid Business acumen in the context of the financial industry.
• Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
• Advanced Knowledge of Vancity strategies, functions and programs
• A High School Diploma (or similar level of educational attainment)

• Post Secondary Education/Diploma (Business Administration or Finance)
• Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC)
• Successful completion of three courses towards the Certified Financial Planner (CFP) designation
• Successful completion of coaching modules in alignment with Vancity's current training and development educational standards.

• A Strong People Leader - you develop and manage your team to bring about their full potential and provide leadership in the achievement of member experience objectives.
• A Planner & Coordinator - you participate in prioritizing / organizing activities like branch planning, developing staff schedules, and the like.
• An Excellent Communicator - you leverage your written, spoken and interpersonal skills to explain business values, goals, strategies and objectives to staff in a clear way. You are able to coach staff in sales, advice, referral and service delivery, to model a positive member experience, and to address member complaints.
• A Decisive Problem-Solver - you are confident in your decision-making skills to optimize…