Service Delivery Systems & Integration Lead

Service Delivery Systems & Integration Lead (Contract)

Location:

New Westminster, BC (Hybrid; Metro Vancouver). Contract length: 12–18 months, full‑time, 37.5hrs/week.

About Us:

Aunt Leah’s Place is a nonprofit that supports youth on the cusp of foster care and mothers at risk of losing custody. We provide housing, life skills, education, and employment services to help them become self‑sufficient.

You will work closely with the Executive Director and management team:

• Develop an organization‑wide service delivery framework
• Align programs across housing, employment, education, and life‑skills supports
• Standardize documentation, policies, and supervision structures
• Design systems to support new and existing housing developments
• Integrate metrics, quality assurance, and continuous improvement practices
• Support implementation and embed systems across teams
• Assess leadership structure and provide recommendations for long‑term sustainability

• Service delivery framework and cross‑program pathways
• Documentation and SOP standardization
• CARF‑aligned accountability and compliance systems
• KPI dashboards and quality improvement processes
• Housing service model readiness tools
• Organizational structure assessment and recommendations

• Leadership experience in nonprofit service delivery systems, housing, or social services
• Expertise in organizational design, systems integration, and implementation
• Experience with accreditation frameworks (CARF or similar)
• Ability to move between strategy and execution
• Strong facilitation, documentation, and project leadership skills
• Comfort working without formal authority and influencing across teams
• Valid criminal record check (including vulnerable persons) and adherence to the Society’s code of ethics

• Phase 1 (4 months):
  Assessment & CARF Integration – $30,000
• Phase 2 (6 months):
  Systems Build & Documentation – $45,000
• Total potential value: $110,000

We strongly encourage applications from individuals of all gender identities and expressions, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities who are interested in supporting our mission and mandate.