Restaurant Host - Rec Room Brentwood

Hourly Host – The Rec Room Brentwood

1920 Willingdon Ave, Burnaby, BC V5C 0K3, Canada. Part‑time position. Pay: $17.85 per hour.

The concept features a wide range of entertainment options: a large attractions area with state‑of‑the‑art simulation games, redemption gaming for prizes, and recreational games including luxury bowling, billiards, shuffleboard, and ping pong. There is an auditorium‑style venue offering live entertainment – musical acts, bands and comedians – and also a theatre‑sized, high‑definition screen for games and programming. The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu, an entertainment‑style concept in the games area, a large centre bar area with a stage, impressive digital displays and a gathering spot for watching major events.

A cutting‑edge interactive technology platform enhances all aspects of the experience.

• Receive and record guests’ reservations and assign tables
• Greet guests at the entrance of the dining room, restaurant, or lounge and escort them to tables or other seating areas
• Maintain familiarity with the composition of all menu items
• Enroll guests into the membership program as required
• Speak with guests to ensure satisfaction with food and service, and attend to complaints
• Inform Rec Room leadership of necessary dining room supplies and equipment
• Inspect dining and serving areas and equipment
• Support and coordinate activities of food and beverage servers and other serving staff
• Accept payment from guests for food, beverage and games as required
• Clean agreed designated areas in accordance with downtime procedures, morning/evening routines and hygiene requirements
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean items
• Always practice good customer relations and assist guests without adversely affecting others
• Attend to customer complaints satisfactorily
• Report any suspicious packages or parcels to management without delay
• Take part in fire or evacuation drills and be fully familiar with all exits, including fire escapes
• Provide on‑the‑job training so subordinate staff can carry out duties effectively
• Maintain the highest standards of personal hygiene and dress, and ensure subordinate staff do the same
• Attend meetings and training courses as required
• Contribute to creating an environment where guests can “Tell Better Stories”
• Welcome all guests with a warm, friendly greeting

• High school diploma or GED required; must be age of majority or older
• A certificate or diploma in a related field preferred
• Strong customer service and troubleshooting skills
• 1 year of restaurant service experience
• Exceptional conflict resolution, negotiation and objection handling skills
• Highly flexible with solid interpersonal skills suitable for a diverse working environment
• Effective verbal and written communication skills
• Ability to work well under pressure
• Strong attention to detail
• Professional appearance and manners
• Computer literate (MS Word, Excel, e‑mail)
• Strong work ethic and positive team attitude

• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Lifting or moving up to 20 lbs may be required

Cineplex is an equal‑opportunity employer committed to hiring and retaining a diverse workforce. We encourage applications from all intersectional walks of life and enforce fair and equitable hiring practices. Participation in pre‑employment screening is required for selected candidates.

We are committed to improving access and opportunities for all individuals, including those with disabilities. If you require accommodation at any stage of our hiring process, please contact 416‑323‑6600 or email

We appreciate all interest, but only those selected for an interview will be contacted.