Distributor Service Representative

Division

ECCO Supply

Reports to:

Regional Director of Sales Branch Operations, or designate

General Duties:

• Make a personal commitment to consistently provide superior candidate experience improve ECCO’s employer brand in the market
• Maintain good working relationship with all co-workers and ECCO employees
• Read and comply with ECCO’s Human Resources Policies and Procedures
• Read and comply with ECCO’s Health & Safety Policies and Procedures
• Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work

• Work with both ECCO employees and vendors to develop training sessions to educate them on major HVAC equipment brands; as well as identify skills or knowledge gaps that need to be addressed
• Develop training curriculum, tests, and assignments; as well as plan and implement educational activities and events
• Conduct training sessions at ECCO’s Supply branches, customer’s locations, and training centers as needed
• Ensure supplies and resources for lectures and presentations are available

• Assist customers by phone, via email, and in-person; as well as evaluate and troubleshoot operational problems as needed
• Test and evaluate new technologies
• Support the roll-out of new products and product lines as needed
• Prepare and provide product demonstrations for customers
• Act as a liaison between inspectors and customers in settling any potential disputes
• Provide specs, installation, and operations materials to customers

• Maintain strong relationship with all current and potential customers and vendors
• Identify improvements and modifications to departmental procedures
• Process warranties in order to improve sales and customer satisfaction
• Provide timely and accurate customer feedback
• Continuously develop and upgrade education/product knowledge and applications, including features, benefits, warranties and limitations including attending training in order to efficiently service our customers
• Stay informed regarding special promotions, industry trends, and product offering; as well as company policies affecting the business relationship
• Attend various meetings, conferences, and industry trade shows approved by ECCO Supply management
• Travel as needed
• Participate in yearly inventory count
• Provide progress reports to the Regional Director of Sales Branch Operations as required
• Other duties as deemed necessary by Management

Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.

• 3+ Years of sales experience in the building materials industry or an equivalent combination of two years of HVAC sales, education, training, and experience
• Outstanding communication skills, both written and oral, including the ability to communicate with all levels of the organization
• Ability to communicate technical product information to customers and ECCO employees
• Demonstrated ability to lead people and get results through others
• Attention to detail and good problem-solving skills
• Work with a high degree of integrity and a sense of urgency
• Troubleshooting skills and problem-solving skills
• Strong computer skills
• A current driver’s License and clean driving abstract