Sr. Manager, Patient Operations; Westminster

Position: Sr. Manager, Patient Recruitment Operations (New Westminster)
Location: New Westminster

We are open to candidates in the following Canadian provinces: ONT, AB, QC, MB.
Help elevate real patient voices and amplify the experiences that move healthcare forward.
At our company, we believe the real patient experience deserves to be heard, understood, and elevated. We partner with healthcare and pharmaceutical organizations to identify patients and caregivers who are inspired to share their personal healthcare journeys in meaningful, compliant, and impactful ways.
About the Role  We are looking for a Sr. Manager, Recruitment Operations to lead the processes, partnerships, data, and campaign execution that help us connect with patient and caregiver advocates. This role is ideal for a highly organized, detail‑driven operations and project management skilled person who thrives at bringing structure to complex work, building strong relationships, and finding creative ways to reach healthcare consumers.
What You’ll Do   Serve as a primary point of contact for internal teams seeking recruitment support for patient and caregiver advocate initiatives.
Manage recruitment campaigns from intake through completion, ensuring timelines, budgets, deliverables, and stakeholder communications stay on track.
Conduct or oversee research to identify the best recruitment channels, audience targeting inputs, and outreach opportunities.
Partner with internal teams, vendors, and external partners to launch, monitor, and optimize recruitment campaigns.
Manage vendor and partner relationships, including onboarding new partners and maintaining clear communication across all stakeholders.
Review externally facing creative assets and screening materials to ensure they align with recruitment goals, target audiences, and quality standards.
Oversee recruitment tracking and reporting, including leads, conversion rates, channels, clients, conditions, and campaign performance.
Build, refine, and maintain high‑quality data sets using tools such as Excel and/or Smartsheet.
Bring structure and process improvements to work streams, systems, reporting, and campaign operations.
Manage recruitment budgets and provide timely updates to internal stakeholders.
Support a high standard of internal and external customer service throughout every phase of recruitment.

What You’ll Bring   3–5+ years of project management, operations, recruitment, marketing, advocacy, agency, or equivalent experience.
A college degree in any field.
Strong proficiency with Excel and/or Smartsheet, including experience creating, maintaining, and auditing data sets with exceptional attention to detail.
Experience managing vendors, partners, direct reports, teams, or cross‑functional stakeholders.
A working understanding of traditional and digital marketing methodologies, along with curiosity and creativity in exploring new ways to reach healthcare consumers.
Strong organizational skills and the ability to manage multiple work streams, timelines, and priorities.
Excellent written and verbal communication skills.
Confidence working with data, reports, budgets, processes, and campaign performance metrics.
A track record of bringing clarity, structure, and order to complex or evolving work.
A collaborative mindset and a commitment to providing outstanding service to internal and external partners.

Experience with biopharmaceutical clients, healthcare communications, advocacy relations, public relations, agency environments, patient recruitment, or patient privacy requirements is very helpful.
Why You’ll Love Working Here  We offer meaningful work connected to patient and caregiver storytelling, a collaborative inclusive culture, opportunities to improve processes, and a role that blends strategy, operations, data, relationship management, and creative problem‑solving. We also provide competitive compensation and benefits, flexibility, and respect for work‑life balance.
Benefits & Perks   Medical, Dental, Vision, Health Care Spending Account, STD, LTD, Life Insurance, EAP
Pet Insurance (ONT Only)
GRSP, Paid Time Off, Holidays, Sick pay
Work‑from‑home allowance, anniversary rewards
Competitive compensation in CAD currency, with salary based on relevant skill, experience, education, and…