Associate Vice President, Client Service Centre

Who We Are

We are BC's largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

Are you a seasoned insurance professional with a passion for leading a team?

We're looking for an Associate Vice President for our Client Service Centre who thrives in a fast-paced environment, enjoys a challenge and is excited about supporting a growing team and hitting targets!

• Minimum Level 2 General Insurance License
• 5+ years of insurance experience
• Strong leadership background with experience leading a team
• Experience working in a contact centre environment is considered an asset

• In partnership with the VP, develop and execute the annual business plan with a focus on Overall new business and business retention
• Exceptional client experience & client outreach
• Service model strategy
• Best practices
• Industry involvement
• Mentoring, training and development
• Ensure consistent and effective application of insurer, HUB corporate policies and procedures as they apply to the business or to the employees
• Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations
• Execute strategies for continuous improvement of key performance metrics including Contact Center metrics such as: average speed of answer, service levels, abandon rates etc.
• New Client Acquisition
• Prospect Business Conversion Rate
• Outstanding Activities
• Renewal/Retention
• Accounts Receivable
• Division Profitability
• Customer Satisfaction Scores
• Develop sales strategies including referral programs, inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisition
• Assess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when necessary to ensure targets are met
• Provide leadership, support and collaborate with other business areas as needed
• Other duties and responsibilities as assigned

We invest in our employees! We offer hands‑on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

• Competitive base salary
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development

The expected salary range for this position is $90,000 to $120,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions.

• We are looking for SELF‑STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them;
  We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

Required Experience:

5-7 years of relevant experience

Required Travel:
No Travel Required

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