DRIVING POSSIBILITIES
Position:
Service to Sales Team Member
Employment Status:
Regular Full Time
Dealership:
Open Road Volkswagen Burnaby
Department:
Sales
Compensation: $35,000 to $50,000 per year
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. Open Road is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.
A Career at Open Road Means You’ll Enjoy:
- Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
- Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
- Comprehensive extended health and dental plan (applicable for full-time positions only)
- Strong focus on training, development, and internal promotion opportunities
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Be part of a culture that celebrates you through employee recognition programs and engagement events
ROLE & RESPONSIBILITIES:
- Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service. This role also includes follow-up duties on each of these opportunities to the Dealership’s Standard.
- Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening.
- Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
- Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
- Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
- Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
- Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.
- Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
- Ensure Clients happiness to give the dealership the best opportunity at retaining this client’s business moving forward.
- Set goals for each month’s productivity; plan and organize how to reach those objectives.
- Attend Department Meetings as Required
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- Open Road reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES
REQUIRED:
- Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
- The ability to work effectively with all levels of the organization.
- Strong computer skills…
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