Customer Service & Sales Specialist

Customer Service & Sales Specialist at Adventure Outdoors in Burnaby, BC, CA.

This Visa sponsorship job abroad position offers great opportunities for career growth.

Adventure Outdoors is a fast-growing outdoor retail, tours, and rentals company based in the Greater Vancouver Area.

Our mission is to help people explore BC and Canada while promoting an active, healthy lifestyle. This is an in-person at our Burnaby office.

We’re looking for a driven Customer Service & Sales Specialist to own and scale our sales, inventory acquisition, and customer service across Shopify, email, and marketplaces. This role blends sales, customer service, ecommerce, supplier relations, and customer engagement, with strong growth potential in a fast-paced environment. You should be highly organized, tech-savvy, and capable of working independently while executing across multiple areas of the business.

• Manage customer accounts & inquiries across Shopify, marketplaces, and in person
• Communicate with suppliers to fulfill orders and keep best selling inventory stocked
• Monitor analytics and provide regular performance reports
• Communicate with customers (quotes, follow-ups, inquiries)
• Coordinate appointments for installations and rental/order pick ups
• Assist with showroom maintenance
• Maintain brand consistency across all channels

Canadian citizen, PR, or refugee status

Current post-secondary student

• Sales & Customer Service
• Strong customer service and communication skills
• Basic sales ability, including identifying customer needs, recommending products, and closing sales
• Strong computer skills and ability to learn systems such as Shopify, email, POS, and order-management tools
• Good organization and attention to detail, especially for orders, quotes, appointments, and vehicle fitment information
• Ability to multitask and prioritize in a fast-paced retail environment
• Strong problem-solving skills and ability to handle customer concerns professionally
• Ability to work independently and as part of a team
• Reliable, punctual, and able to follow through on customer requests
• Willingness to learn detailed product and vehicle compatibility information
  - Supplier Relations & Inventory Procurement Managing inventory levels and ordering low qty best sellers Maintaining strong supplier relations - E-commerce & Tech Shopify and marketplace experience strong asset Strong computer proficiency (Google Workspace, Canva, analytics tools)
  
  Experience with SEO, product content, and data management Utilizing AI to enhance and automate workflow
  - Communication & Operations Strong written and verbal communication Customer-focused mindset Organized, detail-oriented, and self-sufficient
• Assets (not required) Experience in ecommerce, digital marketing, or analytics Experience in sales & customer service Knowledge of outdoor gear or related industry Experience with reporting, SEO, or campaign management

• Fast growth in a startup environment with real responsibility
• Mentorship from experienced digital operators
• Employee discounts (rentals + store pricing)
• Access to outdoor equipment and company events
• Equipment and tools may be provided
• Entry-level with strong growth trajectory

• Full-time (initial 3-month contract to long-term potential)
• Performance-based bonuses
• Entry-level with strong growth trajectory
• Additional Note High-potential candidates without formal experience may be supported with training and development resources.

Job Types: Full-time, Permanent, Fixed term contract, Seasonal

Contract length: 3 months

Pay: $19.00-$20.50 per hour

Expected hours: 27.0 - 40.0 per week

• Casual dress
• Company events
• Employee assistance program
• Flexible schedule
• On-site parking
• Work from home
• Ability to commute/relocate:
  Burnaby, BC V5A 3H5: reliably commute or plan to relocate before starting work (preferred)

Work Location:

In person

Due to changing consumer behaviour, AI utilization is key to understanding consumer buying journey and automating day to day tasks, how familiar are you with learning AI tools to automate your workflow and marketing tasks?

Given the requirements of the Work Integrated Learning (WIL) Program, are you a current student of a post secondary institution (ex. college / university)? (Yes or No)

Are you a Canadian citizen, permanent resident, or person whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the…