Security Systems Service Technician

Join our growing Systems Integration team and help support, maintain, and optimize integrated security technologies across British Columbia. As a Security Systems Service Technician, you will be responsible for the ongoing support, maintenance, troubleshooting, and repair of electronic security systems, including CCTV, access control, intrusion detection, and related low-voltage infrastructure.

This role offers the opportunity to work directly with clients, resolve technical challenges, and help ensure critical security systems remain reliable and fully operational. Scarlet Security & Risk Group (SSRG) is an ISO
31000, ISO
9001 and ISO
45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

• Install, program, and service security systems including CCTV, access control, intrusion alarms (ULC fire monitoring systems and non-ULC), intercoms and perimeter detection
• Focus on diagnosing, troubleshooting, and repairing system issues across multiple platforms
• Perform routine maintenance and inspections to ensure systems remain reliable and fully operational
• Work closely with clients to identify issues, explain solutions, and provide responsive support
• Maintain accurate service records, reports, and test documentation
• Train end-users on system operation and basic troubleshooting
• Stay current with evolving technologies, products, and industry standards
• Follow all safety guidelines and company procedures
• Participate in on‑call support as needed
• Assist, guide, and mentor junior technicians when required
• Support system upgrades, expansions, and small installation projects

• 5+ years of experience in integrated security or low‑voltage systems
• Experience servicing and supporting integrated security systems, including upgrades, expansions, and commissioning projects
• Valid Trades Qualification (TQ) certification, or currently working toward certification
• Valid driver's licence with clean record
• Experience and/or certifications with systems such as KEYSCAN, ICT, DSC, Honeywell Vista, Genetec, Avigilon, Milestone, AMAG, Kantech, Gallagher, Lenel, SES, AIPHONE, and others is considered an asset.
• Post‑secondary education in electronics or a related field is an asset
• Technical troubleshooting, repair skills and system programming experience
• Ability to manage service calls independently with minimal supervision
• Good organization and time management
• Clear communication with clients and team members
• Ability to be available for On‑Call rotations

• Requires lifting (up to 50 lbs.), climbing, and working at heights
• Work may be indoors or outdoors, including construction environments
• May involve confined spaces, travel, and moderate noise levels
• This role may require occasional travel

• $35-$45 per hour
• Health & dental benefits for full‑time employees
• Up to $1,000 in referral bonuses when your friends join the team
• Professional Development & Internal Career Growth Opportunities (Training and Systems Certifications)
• A culture of respect and mentorship
• Access to exclusive employee discounts on over 5000 products & services
• Company vehicle, fuel card, phone allowance/company phone, tool allowance, and overtime opportunities available.
• Work with a wide variety of technologies across commercial, industrial, institutional, healthcare, government, and critical infrastructure environments.

Salary: $35 - $45 per hour