Security Systems Service Technician

Join our growing Systems Integration team and help support, maintain, and optimize integrated security technologies across British Columbia. As a Security Systems Service Technician, you will be responsible for the ongoing support, maintenance, troubleshooting, and repair of electronic security systems, including CCTV, access control, intrusion detection, and related low-voltage infrastructure.

This role offers the opportunity to work directly with clients, resolve technical challenges, and help ensure critical security systems remain reliable and fully operational. Scarlet Security & Risk Group (SSRG) is an ISO
31000, ISO
9001 and ISO
45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

Install, program, and service security systems including CCTV, access control, intrusion alarms (ULC fire monitoring systems and non-ULC), intercoms and perimeter detection

Focus on diagnosing, troubleshooting, and repairing system issues across multiple platforms

Perform routine maintenance and inspections to ensure systems remain reliable and fully operational

Work closely with clients to identify issues, explain solutions, and provide responsive support

Maintain accurate service records, reports, and test documentation

Train end-users on system operation and basic troubleshooting

Stay current with evolving technologies, products, and industry standards

Follow all safety guidelines and company procedures

Participate in on‑call support as needed

Assist, guide, and mentor junior technicians when required

Support system upgrades, expansions, and small installation projects

Requirements

5+ years of experience in integrated security or low‑voltage systems

Experience servicing and supporting integrated security systems, including upgrades, expansions, and commissioning projects

Valid Trades Qualification (TQ) certification, or currently working toward certification

Valid driver's licence with clean record

Experience and/or certifications with systems such as KEYSCAN, ICT, DSC, Honeywell Vista, Genetec, Avigilon, Milestone, AMAG, Kantech, Gallagher, Lenel, SES, AIPHONE, and others is considered an asset.

Post‑secondary education in electronics or a related field is an asset

Technical troubleshooting, repair skills and system programming experience

Ability to manage service calls independently with minimal supervision

Good organization and time management

Clear communication with clients and team members

Ability to be available for On‑Call rotations

Working Conditions

Requires lifting (up to 50 lbs.), climbing, and working at heights

Work may be indoors or outdoors, including construction environments

May involve confined spaces, travel, and moderate noise levels

This role may require occasional travel

Company Perks

$35-$45 per hour

Health & dental benefits for full‑time employees

Up to $1,000 in referral bonuses when your friends join the team

Professional Development & Internal Career Growth Opportunities (Training and Systems Certifications)

A culture of respect and mentorship

Access to exclusive employee discounts on over 5000 products & services

Company vehicle, fuel card, phone allowance/company phone, tool allowance, and overtime opportunities available.

Work with a wide variety of technologies across commercial, industrial, institutional, healthcare, government, and critical infrastructure environments.

Salary: $35 - $45 per hour