Connections Coordinator

Location: Berean Baptist Church – Burnsville

Schedule:20 hours per week (Part-Time)

Reports to:Connections Director

The Connections Coordinator supports the Director of Connections by executing engagement systems, coordinating volunteers, and supporting guest follow-up. This role focuses on the day-to-day and Sunday-morning operations that ensure guests and volunteers feel welcomed, informed, and supported across Berean’s Connections and First Impressions ministries. This position serves as a primary execution partner, owning on-site volunteer coordination, next step class facilitation, guest-facing environments, and operational follow-through.

• Coordinate and maintain weekly and monthly schedules for Engagement and First Impressions volunteers.
• Communicate regularly with volunteers regarding schedules, reminders, openings, and updates.
• Support volunteer onboarding, follow‑up, and training logistics.
• Serve as a primary point of care and communication for volunteers.
• Provide Sunday‑morning volunteer coverage and troubleshooting, stepping into roles as needed.
• Assist with Welcome Desk operations and guest navigation before and during services.

• Support Connect Card processing and guest communication.
• Manage class and event registration, attendance tracking, and follow‑up.
• Prepare materials and hospitality items for classes and events.
• Assist guests with questions about next steps and connection opportunities

• Prepare and maintain the Welcome Center each weekend to ensure a ready, welcoming environment.
• Ensure Connect Guides are updated, printed, and properly displayed at all entrances.
• Set up and maintain the Connect Wall, including iPads, signage, and resource binders.
• Review Welcome Center and Connect Wall materials weekly and route questions to the appropriate ministry staff.
• Ensure all guest-facing spaces are organized, inviting, and fully prepared before services begin

• Maintain and update Planning Center workflows, records, and volunteer data.
• Track attendance and volunteer participation across classes, events, and services.
• Assist with reporting and preparation of engagement metrics.
• Support volunteer and guest communication through email and messaging platforms.
• Maintain organized systems that ensure consistent engagement and follow‑up processes

• Assist with setup and teardown for classes, events, and engagement gatherings.
• Help coordinate catering, supplies, and related preparation needs.
• Assist with volunteer coordination for seasonal services and special events.
• Communicate consistently with the Director of Connections regarding weekly priorities and Sunday outcomes.
• Support cross‑ministry coordination with Worship, Production, Facilities, and Communications teams.
• Represent Berean with warmth, clarity, professionalism, and a servant‑hearted approach in all guest and volunteer interactions
• Complete other duties as assigned

• High school diploma/GED

• Volunteer coordination practices, hospitality principles & first-impressions ministry environments
• CRM (Planning Center), reporting practices and engagement data
• Knowledge of effective email and messaging communication
• Familiar with cross-ministry coordination, understanding of professional, warm guest-facing communication norms in a ministry environment
• Familiar with organizational systems, workflow documentation, and event/class logistics
• Knowledge of common office and church ministry tools (email, shared drives, spreadsheets)

• Coordinating events and volunteers in church, nonprofit environment
• Prior work in hospitality, guest service, Welcome Desk, Information Center or front-facing ministry roles
• Managing attendance, volunteer schedules and engagement data
• Experience providing administrative support in church or nonprofit setting

• Manage multiple tasks and shifting priorities
• Be able to stand, walk and move for extended periods
• Comfortable lifting or moving up to 25 lbs.