Imaging Systems Assistant

Job Overview

Here at Fairview, we are now seeking an Imaging Systems Assistant to join our imaging team at our Ridges Hospital in Burnsville, MN! This is a .65 FTE (52 hours per 2 weeks) position that will work Monday through Friday from 4:30PM - 10PM. No weekends. Must work 1 rotating holiday per year. The Imaging Systems Assistant provides a positive, professional, knowledgeable and welcoming presence for all aspects of the department.

This position provides expert support functions for all aspects of the department including clerical services, managing patient records, customer interactions, maintaining a professional and well‑equipped facility, scheduling and check‑in processes, direct customer support via phone, electronic communication, and in person. The imaging assistant understands and incorporates established HIPAA and ROI policies and procedures in all aspects of their accountabilities.

• Reception and Patient:
• Represents the department in a positive and professional manner
• Performs customer intake duties
• Answers inquiries according to department standards and takes concise and accurate phone messages
• Refers callers and visitors to appropriate individuals
• Schedule and checks in patients
• Communicates written and verbal information in a clear and concise manner
• Protects confidentiality of highly protected health information while working in a highly visible environment
• Orders and maintains office supplies
• Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions
• Maintains lobby appearance, customer equipment, and amenities
• Transports patients
• Scan orders, reports and other information
• Prepares daily paperwork
• Review schedule and resolve conflicts and/or schedule changes
• Film File Room
• Maintain up to date knowledge and proficiency with all information technology and radiology technologies
• Burn CDs and maintains data on RIS
• Files and retrieves film jackets and digitize analog films
• Complete and organize law cases
• Organize, maintain and update the file system
• Complete all computer functions in an efficient and correct manner
• Verify patient identification on cd/ films released
• Follow established policies and procedures for release of patient information
• Requests previous studies for comparison
• Uploads appropriate outside images to PACS
• Accurately perform all information management processes
• Respond to and complete all requests for information within established turnaround times
• Assist with orienting and training of new personnel
• Equipment:
• Demonstrates proper technique in operating and maintaining all necessary equipment;
  Information Systems, phone systems, CD Burner, and office equipment.
• Identify and actively perform problem solving processes for equipment to ensure all are in working order
• Positively learns and adapts to new technology as it is introduced
• Other duties as required Will perform other job duties as directed by leader(s)

• 1 year experience in a customer service field.
• Relevant experience with computer, office equipment, medical terminology, customer service and communication.

• Radiology experience
• 3 years experience as a receptionist or scheduler in a health care related field.

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://(Use the "Apply for this Job" box below)./noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO/Vet/Disabled:
All qualified applicants will receive consideration without regard to any lawfully protected status