Services Administrator

Securitas Technology seeks a Services Administrator to support our electronic security and life safety operations. In this role, you will coordinate service requests, schedule technicians, and manage work orders for commercial and enterprise clients. You will maintain accurate records in ERP/CRM systems, prepare service reports, and support billing activities. Partnering closely with field teams, you'll help ensure safe, timely, and high-quality service delivery while upholding our culture of integrity, customer focus, and continuous improvement.

Responsibilities

• Coordinate and schedule service calls, installations, and maintenance for electronic security systems.
• Create, track, and close work orders, ensuring accurate data entry and documentation.
• Serve as a primary administrative contact for service teams, customers, and vendors.
• Monitor service queues, prioritize requests, and support on-time resolution of issues.
• Maintain customer, asset, and contract information in ERP/CRM and service platforms.
• Prepare service reports, status updates, and basic billing or invoice support.
• Ensure compliance with safety, quality, and security procedures in all service activities.
• Collaborate with technicians, project managers, and monitoring teams to support field operations.
• Support continuous improvement of service processes, tools, and documentation.
• Assist with inventory, parts ordering, and logistics coordination for service jobs.

Required Skills

• Service administration
• Customer service
• Work order management
• Scheduling and coordination
• Data entry and records management
• ERP/CRM systems
• Security and life safety product knowledge
• Reporting and documentation
• Vendor and subcontractor coordination
• Basic financial and billing support