Field Service Manager

Overview

Take the lead as a Field Service Manager and make an impact on the front lines. You’ll manage work orders, dispatch technicians and keep everything running smoothly in the field. If you’re ready to lead a talented team and deliver exceptional customer experiences, this is your chance to build a career you love.

What’s in it For You:

• $70,000-$90,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO s benefits page.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO s services and product expertise in this region is diverse. In Austin, you ll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas  infrastructure and supporting its economy, relying on support from RDO team members every day.

Join the growing team in Austin and make your impact today.

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Dispatching and Workflow Management: Assigning the right techs to the right jobs at the right time, juggling schedules, managing workflows, and ensuring everyone knows where they need to be.
• Deliver Top-Notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Connect with the team and keep customers in the loop to ensure alignment and smooth operation.
• Team Management and Development: Lead a team of techs, motivate them, support their growth, and handle issues to build a strong, capable crew.
• Customer Service and Relationship Building: Ensure customer satisfaction, build strong relationships, and deliver a world-class experience.
• Leadership Abilities: Step into a leadership role with a desire to learn and grow.
• Customer Service
  
  Skills:
  
  Passion for delivering top-notch customer experiences.
• Tech-Savvy: Comfortable with computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — training will be provided.
• Communication: Clear written and verbal communication.
• Pace: Thrive in a fast-moving environment where priorities can shift and no two days are the same.
• Valid Work Authorization: Must have valid work authorization and be able to work in the U.S. without company sponsorship.

• Team outings: Regular events and activities outside of work.
• Great team atmosphere: Supportive team with monthly events like chili cook-offs, Christmas party, and pumpkin carving contests.
• Team member perks: Ice Cream Wednesdays, Hot Dog Fridays, and food trucks/snow cone trucks in summer.
• Safe environment: A culture of safety for team members and surrounding activities.
• Equipment variety: Exposure to a wide range of machines, a perk for technicians.
• Emphasis on training: Ongoing training and development; opportunities to become a capstone technician.
• Customer & association events: Team-building events with customers and associations.

• Motivations: Willingness to learn, grow, and take on leadership responsibilities.
• Education/
  
  Experience:
  
  Relevant experience in related roles preferred; training provided as needed.
• Licenses &
  
  Certifications:
  
  Not listed specifically; EEO/hiring rights statements follow below.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.