Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Burnsville, MN

• Free food & snacks
• Opportunity for advancement
• 401(k) with matching
• Bonus based on performance
• Paid time off
• Training, licensing, and development

We are seeking a dedicated and enthusiastic Full‑Time Customer Service Representative to join our dynamic team at our State Farm agency. This position is perfect for individuals who thrive in a customer‑focused environment and are eager to help clients with their insurance needs.

• Assist customers with inquiries related to payments, policy changes, and general insurance questions.
• Provide exceptional customer service by addressing client concerns and ensuring a positive experience.
• Update customer information and policy details in our management system.
• Educate customers about their insurance options and coverage to help them make informed decisions.
• Maintain a professional and friendly demeanor while handling customer interactions, both in‑person and over the phone.
• Collaborate with team members to ensure a smooth workflow and effective service delivery.

• Interest in marketing products and services based on customer needs.
• Excellent written, verbal, and listening communication skills.
• People‑oriented and detail‑oriented.
• Proactive in problem solving.
• Able to learn computer functions.
• Ability to work in a team environment.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

$16.00 – $24.00 per hour

This position is with a State Farm independent contractor agent.