Dispatcher, Customer Service​/HelpDesk

The Dispatcher is a key operations team member responsible for coordinating, approving, and managing the daily technician schedule.

This role ensures efficient routing, appropriate prioritization of work, and constant communication between field staff, customers, and internal departments.

The Dispatcher also acts as the primary point of contact for incoming calls, emails, and texts, maintaining a high level of responsiveness and customer service.

Looking for strong communicator, with good memory and ability to retain information specific to companies operating rhythm and expand on that knowledge over time.

• Field Pulse or similar system, ERP tied to inventory, financials (Preferred)
• Microsoft Office – Outlook, Excel (Required)

They also use a few websites that are intake and form based; they need to be adept at learning new systems and adjusting to change as the team moves towards updating systems and refining processes.

• Develop and publish the daily dispatch schedule based on job priority, technician availability, and skill sets.
• Approve and adjust unscheduled and emergency service calls, SMA appointments, and project work.
• Resolve scheduling conflicts through collaboration whenever possible or by directive when needed.
• Serve as the primary responder to all incoming communications (phone, text, email).
• Maintain ongoing communication with field staff to monitor job progress and adjust schedules as necessary.
• Oversee vehicle maintenance coordination and ensure technicians adhere to fleet upkeep protocols.
• Maintain accurate customer records, technician capabilities, and scheduling tools.

High School diploma, or GED.

1-3+ Years of Dispatch or related functions within a similar trade environment.

Salary: $22.00-$25.00 per hour.

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Overtime is available and Spiffs/Incentives for working and responding via on-call for emergency responses provides additional compensation.

7:30 AM to 4:30 PM CST, Monday to Friday.

First 90 days in office with goal to make this individual remote/hybrid as soon as they've mastered onboarding, systems, efficiencies, etc.