Burnsville Mazda Warranty Administrator

Walser Automotive Group Job Opportunity

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we've grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: $19-24

What You'll Do:

• Ensure warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
• Book warranty tickets
• Manage the warranty and extended warranty schedules along with the credit card schedules and maintain a working relationship with accounting
• Responsible for checking, verifying, and processing vehicle warranty forms
• Record, check, and process all claim information in line with manufacturer conditions
• Process and reconcile claim settlement paperwork received from manufacturers and concessionaires
• Receive and reconcile payment summaries from concessionaires and record all under/over payments, making enquiries and investigations as appropriate and recommending sums for write off
• Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible
• Ensure that correct charges are made as appropriate on goodwill claims
• Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate
• Investigate and query unsettled and short paid claims, and assess their causes
• Help to ensure a customer-satisfying level of service in respect of warranty work performed
• Explain warranty conditions and procedures to internal customers to avoid misunderstanding and conflict
• Control all filing of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturer's /concessionaire's warranty auditor
• Close customer pay and internal repair orders when necessary
• Assist in end of day cashier close, cashiering customer and training cashiers when necessary
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• All other duties, tasks and/or projects as assigned
• Additional Duties
• Inspect, monitor, and process P2P invoices to ensure accuracy
• Ensure PDI billing is processed correctly to OEM and payment is received to clear schedules
• Monitor sales rebates weekly to ensure payment is received from OEM; escalate errors to the GM for correction
• Monitor due bill schedule weekly to ensure there are no items over 60 days outstanding
• Uphold Walser's Core Values:
  Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must have strong data entry skills to enter information onto the computer and other warranty systems
• Ability to operate current computer software (Word, Excel, Manufacturer website, etc.)
• Ability to assess and report on warranty repairs
• ADP experience highly desired
• A good understanding of automotive parts and cars is desired
• Good interpersonal and communication skills
• Must be extremely detail oriented
• Must have a positive attitude and work well in a team environment

What's In It For You?

• Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
• Fertility & Adoption Assistance:
  Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive
  
  Health Benefits:
  
  Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to…