Project Specialist

Job Overview

Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry‑leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day. This hybrid role is based at the Trystar corporate headquarters in Burnsville, MN.

Project Specialist

• Support customer projects from initial request through successful completion.
• Partner with the Sales team and work cross‑functionally with Planning, Procurement and Engineering, advocating for the customer.
• Manage large customer projects from initial request to successful completion.
• Engage with cross‑functional partners to ensure project success.
• Establish and grow customer relationships through direct interaction and support of the Sales team.
• Maintain up‑to‑date customer information and interactions in ERP and CRM.
• Resolve all issues to client satisfaction or escalation to other departments for resolution as needed.
• Provide effective responses to all client inquiries within the same business day or notify them if not possible.

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

• Bachelor’s Degree or Technical College Degree preferred
• Project coordination, support or management experience
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast‑paced environment
• Experience in Sales or Customer Experience type role
• Strong written and spoken vocabulary and ability to communicate with customers
• Ability to use digital tools to capture and respond to customer requests
• Proficient in Microsoft Office 365 – Including Power Point and Excel

• Continuous improvement mindset
• High comfort level establishing and growing relationships with customers and internal partners
• Experience with UPS, Rectifier or Inverter manufacturing
• Willingness and ability to travel up to 10%