Overnight Dispatch Admin

Description

Overnight Road Service & Dispatch Coordinator

Schedule:

10:00 PM - 7:00 AM (Overnight Shift)

Position Overview

We are seeking a dependable and customer-focused Overnight Road Service & Dispatch Coordinator to support drivers during overnight hours. This role serves as the primary point of contact for drivers experiencing roadside emergencies, requiring quick problem-solving, clear communication, and strong organizational skills. The coordinator will also provide dispatch support and administrative account assistance to ensure efficient operations and exceptional service.

Key Responsibilities

+ Answer incoming calls from drivers requiring roadside assistance and emergency support.

+ Assess situations, prioritize requests, and coordinate appropriate service providers.

+ Dispatch assistance and communicate updates to drivers in a timely manner.

+ Monitor service requests and follow through to resolution.

+ Provide administrative support for driver and customer accounts.

+ Maintain accurate records of calls, service requests, and account activity.

+ Respond professionally and calmly in emergency and high-pressure situations.

+ Collaborate with internal departments and external vendors to resolve issues efficiently.

+ Deliver exceptional customer service while adhering to company procedures and service standards.

Requirements

Qualifications

+ Previous customer service, dispatch, call center, or administrative support experience preferred.

+ Strong verbal and written communication skills.

+ Ability to multitask and remain organized in a fast-paced environment.

+ Problem-solving and decision-making skills with strong attention to detail.

+ Proficiency with computers and the ability to learn multiple software systems.

+ Ability to work independently during overnight hours.

+ High school diploma or equivalent required.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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