Overnight Dispatch Admin Burnsville, MN

Overnight Road Service & Dispatch Coordinator

Schedule:

10:00 PM – 7:00 AM (Overnight Shift)

We are seeking a dependable and customer-focused Overnight Road Service & Dispatch Coordinator to support drivers during overnight hours. This role serves as the primary point of contact for drivers experiencing roadside emergencies, requiring quick problem-solving, clear communication, and strong organizational skills. The coordinator will also provide dispatch support and administrative account assistance to ensure efficient operations and exceptional service.

• Answer incoming calls from drivers requiring roadside assistance and emergency support.
• Assess situations, prioritize requests, and coordinate appropriate service providers.
• Dispatch assistance and communicate updates to drivers in a timely manner.
• Monitor service requests and follow through to resolution.
• Provide administrative support for driver and customer accounts.
• Maintain accurate records of calls, service requests, and account activity.
• Respond professionally and calmly in emergency and high-pressure situations.
• Collaborate with internal departments and external vendors to resolve issues efficiently.
• Deliver exceptional customer service while adhering to company procedures and service standards.