Collections Specialist

Collections Specialist

We are seeking a dedicated Collections Specialist to provide vital support in Accounts Receivable operations. This role involves serving as the primary point of contact for customer inquiries and managing various customer portals. You will play a key role in ensuring invoice accuracy, supporting order management activities, and contributing to process improvements.

Responsibilities

• Serve as the primary point of contact for customer inquiries related to portal invoices and account administration.
• Respond to customer requests via email, phone, and customer portals in a professional and timely manner.
• Support order management activities and coordinate with internal departments to resolve customer issues.
• Maintain accurate customer records and documentation.
• Review customer invoices for completeness, pricing accuracy, tax requirements, and compliance with customer-specific billing instructions.
• Verify purchase order details, payment terms, shipping information, and other invoice-related data before submission.
• Coordinate corrections and reissuance of invoices when discrepancies are identified.
• Work closely with Finance, Accounts Receivable, and Sales teams to resolve billing disputes and deduction claims.
• Monitor invoice rejection reports and support past dues invoice collections.
• Manage customer portals such as Walmart Retail Link, Ariba, Coupa, Tungsten, or other customer-specific platforms.
• Upload invoices, credit notes, statements, and supporting documentation according to customer requirements.
• Maintain portal master data including contacts, banking information, certificates, and company profiles.
• Monitor portal notifications, workflow queues, and compliance requirements.
• Troubleshoot portal access issues and coordinate with customer support teams when necessary.
• Ensure customer portal information remains accurate and up to date.
• Track and report invoice rejection rates, portal-related issues, and service performance metrics.
• Identify recurring causes of invoice errors and recommend process improvements.
• Support continuous improvement initiatives within Accounts Receivable and Order-to-Cash processes.

Essential Skills

• 2+ years of Collections/Accounts Receivable experience
• Proficiency in collections and reconciliation processes
• Strong customer service skills
• Experience with Excel, including vlookups
• Experience with customer portals and EDI processes

Additional Skills & Qualifications

• Associates degree
• Experience with SAP or similar ERP systems
• Experience with various customer portals is a nice to have

Work Environment

You will be part of a global company with thousands of employees, now owned by a private equity firm. This role involves working with team members across the globe, reporting to the Controller of AR. The work environment is currently manual as the company establishes standard operating procedures. You will work with older SAP systems with plans for future upgrades. Expect an 80/20 split between email and phone communications and manage a portfolio of over 200 customers.

The role requires three days in the office in Burnsville with some flexibility. The team consists of 11 members, with 7 focused on Collections and 4 on Cash App.

Job Type & Location

This is a Contract position based out of Burnsville, MN.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Burnsville, MN.

Final date to receive applications

This position is anticipated to close on Jul 21, 2026.