Customer Service Representative

Job Overview

Transit Team, Inc. is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand reservationist/CSR representative, you will be the voice of our company in every interaction with our clients.

• Answer customer phone calls
• Book ride requests for customers
• Cancel ride requests
• Provide ride ETA data
• Make outgoing calls to customers to inform them of their next day’s ride times and explain the policies regarding the Metro Mobility system and service

Pay: $18/hr shift:
Wednesday – Sunday, 12:00PM – 6:00PM.

• Clean criminal record
• Good communication and computer skills
• Prior customer service skills (a plus)
• Familiarity with the Twin Cities metro area

• Paid training
• Paid holidays
• Two weeks of paid vacation
• Medical, dental, vision and life insurance
• 401k with up to a 4% company match
• Earned wage access available with Tapcheck

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.