Dispute Resolution Specialist

Description

The Better Business Bureau (BBB) is built on clarity, credibility, and trust: values shaped by more than a century of service.

For more than 100 years, local business leaders have come together through BBB to elevate ethical business practices, strengthen consumer trust, and help marketplaces thrive. Working with businesses across North America, BBB provides standards, education, dispute resolution, and credibility tools that support ethical growth, strengthen local economies, and help consumers make confident decisions.

Today, BBB provides marketplace intelligence on more than 6.3 million businesses including more than 380,000 BBB Accredited Businesses.

BBB.org is one of the most trusted sources of business information online, receiving more than 2.4 billion data requests each month from search engines, AI platforms, and consumers seeking reliable information about businesses and marketplace trust.

In 2025 alone, users accessed more than 226 million pages of BBB business insights. The platform maintains a Domain Authority score of 91 out of 100, placing it among the most authoritative and influential websites on the internet.

With unmatched local presence, international coordination, and more than a century of earned credibility, BBB is uniquely positioned to strengthen accountability across the modern marketplace. As trust becomes the defining currency of the digital economy, BBB is helping set the standard for how credibility is built, verified, and sustained in the AI era, and for the century ahead.

When you join the team at Better Business Bureau, you can expect a culture that is future focused, supportive, and highly collaborative. Our employees share in BBB’s vision and are passionate about the work we do. We encourage each other to embody BBB’s mission of building trust, integrity, and ethics. We value innovation, a continual learner mindset, and hard work. We make space for opportunities to recharge and cultivate deeper relationships among colleagues thanks to our Wellness Committee and Fun Patrol initiatives.

We are currently seeking a versatile, energetic, and integrity-driven Dispute Resolution Specialist to join our Operations team in our Burnsville, MN office.

This role helps to strengthen trust in the marketplace by managing consumer complaints and customer reviews. Through professional communication and mediation, this role assists consumers and businesses in addressing concerns, identifying solutions, and working toward satisfactory resolutions. The position also serves as a resource for consumer and business information and education.

• Process incoming complaints and customer reviews from the general public
• Communicate professionally by phone, email, mail and other to consumers and businesses
• Perform file reviews on companies to track patterns of complaints as needed
• Serve as a neutral facilitator between consumers and businesses, promoting constructive communication and professional interactions
• Conduct data entry and upload files into database system and records
• Other duties as assigned, which may include providing support for special projects, cross-functional initiatives, and other organizational needs

• High School Diploma or completion of GED
• 1+ years’ prior experience in office setting with general office duties and responsibilities
• Strong verbal communication skills with clear, easily heard, and understandable telephone voice
• Strong written communication skills with ability to respond to e‑mail inquiries using proper sentence structure, grammar, and language rules
• Strong customer service orientation and interpersonal skills, with excellent problem solving and conflict resolution skills
• Demonstrated ability to effectively interact with a wide range of individuals; comfort in speaking with incoming callers and making outgoing calls
• Ability to work effectively in a team environment with a solutions‑oriented approach
• Self‑starter, willing to take on assignments as requested with a roll‑up‑your‑sleeves attitude
• Strong organizational skills and ability to multi‑task effectively
• Bi‑lingual…