Customer Service Representative Job in Burnsville, MN

Job Opportunity

We're partnering with a well-established, third-generation family-owned organization that has built a strong reputation for exceptional customer service, long-term employee retention, and lasting relationships within the Twin Cities community. This is an excellent opportunity for someone seeking a stable, long-term career with a company that values teamwork, reliability, and delivering an outstanding customer experience.

In this role, you'll serve as the central point of coordination between customers and field technicians, helping ensure service appointments run smoothly while providing exceptional support throughout every customer interaction. If you enjoy staying organized, juggling multiple priorities, and being part of a collaborative office environment where your work truly makes a difference, we'd love to connect with you.

• Enter and maintain accurate customer and account details in company systems to keep service records current and complete.

• Coordinate installation and service appointments while organizing technician schedules for efficient daily routing.

• Welcome visitors, assist with front counter interactions, and provide support for in-person customer needs and product inquiries.

• Build working knowledge of the company's water treatment products and services to respond clearly to customer questions.

• Manage incoming sales and service leads, ensuring timely follow-up and proper assignment to the appropriate team members.

• Handle phone and email communications effectively, resolving customer concerns or directing requests to the right department.

• Support ongoing account maintenance by updating information, tracking requests, and helping ensure smooth service delivery.