Customer Service Representative

We are currently seeking a highly motivated and detail-oriented Customer Service Representative to join our team  Caliber, we design, manufacture, and distribute products to the powersports/automotive/marine industries. As a Customer Service Representative, you will deliver exceptional support to our customers while embodying our core values. Y ou will be a key point of contact for our direct-to-consumer (D2C) customers—providing friendly, proactive, and knowledgeable support via phone, email, and chat.

You’ll manage inquiries about product selection, order status, returns, warranty, and other customer needs, while also playing a key role in supporting trade shows and ecommerce orders where Caliber sells D2C at events and via our website. If you have a passion for problem-solving, a positive attitude, and a dedication to customer success, as well as a strong passion for Powersports/Automotive/Motorsports, then this is the role for you!

Director of Business Development

• Addressing Customer Issues:
  Serve as part of our “3 deep” points of contact for customer inquiries via phone, email, and chat.
• Ensure timely entry of orders, RMAs, credits, and corrections.
• Manage Caliber's customer-facing email inboxes.
• Provide solutions that help customers overcome challenges and improve their experience with our products and services.
• Field potential leads and deliver them to the appropriate stakeholders.
• Be a subject matter expert for Caliber. Know our products and have the ability to recommend solutions to address the customer’s needs.
• Provide first-line support for technical assistance and warranty inquiries.
• Be/Become the subject matter expert for Caliber’s ecommerce page (currently Woo Commerce) as well as our Amazon retail environment.
• Be a Powersports/Automotive enthusiast and use that background to assist in successful consumer show engagements.

• Experience in a customer-facing role, with a strong Powersports, Automotive, or Motorsports background — industry experience or serious enthusiast — required. Marine and outdoor equipment experience is also a plus.
• Experience with ERP systems (Epicor is a plus), order entry, and basic logistics tracking.
• Well-organized and able to juggle multiple tasks while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and with internal and external stakeholders.
• Proficiency in the Microsoft suite of products.
• Ecommerce experience is a plus
• Prior tradeshow or event experience is a plus.

• Passion for helping people and solving problems.
• Calm under pressure, even when handling tough issues or impatient customers.
• Positive, team-first attitude.
• A genuine passion for powersports, automotive, or motorsports — enthusiasts who live the lifestyle will thrive here.
• Powersports/Motorsports dealership experience is a huge plus.

• Opportunity to make a significant impact in a growing company.
• Team focused, collaborative, and entrepreneurial work environment.
• Competitive compensation, professional development, and benefits package.
• Occasional travel to exciting events across the US & Canada.

We vigorously implement common sense.

We are adaptable, energetic, have zeal, passion, resilience, and a positive attitude.

We bend over backwards to help our customers! We are committed to helping them solve their problems, make their lives easier, and being the best possible supplier/manufacturer.

We are committed to radical innovation; if there is a better way to do it, or a more efficient way to complete it, we strive to figure it out and implement it.

We believe honesty is absolutely required in every employee and in everything we do.

We also believe the basis for any relationship is trust, integrity, and respect.

We work hard and do what it takes to get things done on time! We also like to have fun and play hard: we live life with purpose and to the fullest.

At Caliber/Elastech Solutions, our culture is built upon our core values and the strength of our people. We are a team that embraces an entrepreneurial spirit, values our commitment to customers, fosters innovation, upholds integrity, and believes in working hard and playing hard. If you exemplify these values, you will thrive in our dynamic and rewarding work environment.

If you are a results-oriented professional who thrives in a collaborative and innovative environment, and you’re passionate about making a positive impact in the Powersports/Automotive industries, we invite you to join our team as a Customer Service Representative. Apply today to contribute to our ongoing success and help shape the future of Caliber!