Service Dispatch

Securitas Technology seeks a Service Dispatch professional to coordinate field technicians delivering electronic security and life safety solutions for commercial and enterprise clients. You will receive and prioritize service requests, schedule and dispatch technicians, and monitor job progress to meet service level commitments. The role requires strong customer service, attention to detail, and effective communication with clients, monitoring centers, and technical teams.

You'll work in a culture focused on safety, integrity, innovation, and continuous improvement, with opportunities for growth in a global, technology-driven organization.

Responsibilities

• Receive and prioritize incoming service requests from commercial and enterprise clients.
• Dispatch field technicians based on skills, location, and service level agreements.
• Monitor job status, adjust schedules, and communicate updates to customers and internal teams.
• Create and maintain accurate work orders, service notes, and system records.
• Coordinate with monitoring, technical support, and account teams to resolve issues.
• Ensure adherence to safety, security, and quality standards in all dispatch activities.
• Escalate urgent incidents and support after-hours or on-call rotations as needed.
• Contribute to process improvements and service excellence initiatives.

Required Skills

• Service dispatching
• Work order management
• Customer service
• Electronic security systems familiarity
• Alarm monitoring coordination
• Scheduling and routing
• CRM or ticketing systems (e.g., Service
• Now, Salesforce Service Cloud)
• Data entry and documentation
• Incident prioritization and triage
• Communication (phone and email)