Shared Services Operations Analyst; AP​/AR​/Payroll

Description

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle‑free experience at our store so they can get in, get out and get on with the job r top priority as an Shared Services Operations Analyst (AP/AR/Payroll) is to serve as the primary U.S‑based

owner of complex accounts payable issue resolution and vendor relationships. This role acts as a critical bridge between internal business partners and a global shared services team (AP/AR/Payroll), ensuring accurate, timely, and compliant payment processing while continuously improving upstream processes. This position is ideal for an experienced AP professional who enjoys problem‑solving, cross‑functional partnership, and taking ownership of high‑impact issues rather than day‑to‑day transaction processing.

Your positive, professional, roll‑up‑your‑sleeves‑to‑help attitude contributes to our winning culture and makes sure we leave a lasting impression.

• Serve as the escalation point for invoice exceptions, including three‑way match discrepancies related to pricing, quantity, receiving, or purchase order issues.
• Resolve service‑based and non‑PO invoices, ensuring proper approval, coding, and documentation.
• Research and resolve invoice discrepancies by partnering with Purchasing, Merchants, Stores, Distribution Centers, and Finance.
• Support timely invoice resolution to meet payment terms, prevent late payments, and avoid duplicate payments.
• Review and troubleshoot invoice coding issues escalated from the AP processing team.
• Support audit, internal control, and compliance requirements related to Accounts Payable transactions.
• Advise and partner with the India‑based AP team to guide exception handling and escalation while driving process clarity, knowledge transfer, and consistent policy application.

• Act as the primary U.S. contact for vendor payment inquiries and issue resolution.
• Assist with vendor setup, vendor maintenance, and banking changes in coordination with the Shared Services team.
• Communicate clearly and professionally with vendors regarding invoice status, payment timing, and required documentation.
• Partner with internal stakeholders to identify root causes of recurring issues and improve upstream accuracy.

• Act as the primary U.S. contact for vendor payment inquiries and issue resolution.
• Assist with vendor setup, vendor maintenance, and banking changes in coordination with the Shared Services team.
• Communicate clearly and professionally with vendors regarding invoice status, payment timing, and required documentation.
• Partner with internal stakeholders to identify root causes of recurring issues and improve upstream accuracy.

• Bachelor’s degree in Accounting, Finance, or related field or equivalent practical experience.
• 5+ years of progressive accounts payable experience in a mid‑sized organization.
• Demonstrated experience resolving invoice exceptions and three‑way match discrepancies.
• Strong vendor communications and issue‑resolution skills.

• Experience working with ERP systems (SAP, Oracle, D365, JDE, or similar).
• Ability to work cross‑functionally and influence outcomes without direct authority.
• Professional, collaborative, and proactive work style.
• Experience working in a shared services or global delivery model.
• Background in retail, distribution, manufacturing, or other PO‑intensive environments.
• Exposure to process improvement or continuous improvement initiatives.