Director of Technology Infrastructure – Operations

• In partnership with the Senior Director, the Director develops (and then independently executes) a multi-year Technology infrastructure strategy aligned with the firm's business objectives, growth plans, and client service standards
• Oversee the design, deployment, and management of the firm's hybrid IT environment, including hosted data centers, cloud platforms (Azure preferred), networking, storage, virtualization, and telecommunications systems
• Ensures 24/7/365 availability, optimal performance, and reliability of all production systems, including servers, networks, VoIP, video conferencing, and end-user computing environments
• Leads capacity planning, infrastructure lifecycle management, and technology refresh initiatives to maintain a modern, supportable environment
• Manage the firm's enterprise collaboration platforms (e.g., Microsoft 365, Teams, SharePoint) and ensure seamless integration across all office locations
• Oversees vulnerability management, patch management, and security hardening of all infrastructure components
• Leads the planning, execution, and delivery of complex, cross-functional IT infrastructure projects, including data center migrations, cloud transitions, network upgrades, and system implementations
• Assists the Senior Director in development and management and be accountable for the annual IT infrastructure and operations budget, including both capital expenditures (Cap Ex) and operating expenditures (OpEx)
• Special projects and other duties as assigned

• Bachelor’s degree in computer science, Information Technology, Management Information Systems, or a related field.
• Minimum of 10 years of progressive experience in IT infrastructure and operations, with at least five years in a senior manager or leadership role.
• Demonstrated experience working in a law firm, legal services, or professional services environment.
• Deep technical knowledge of hybrid cloud environments (Microsoft Azure preferred), on-premises data center operations, enterprise networking (LAN/WAN/SD-WAN), virtualization (VMware/Hyper-V), and enterprise storage solutions.
• Proven track record of managing complex, multi-stakeholder IT projects from planning through delivery, with strong project management discipline.
• Demonstrated ability to lead and develop high-performing, multidisciplinary technical teams.
• Experience developing and managing IT budgets of $10M or more, including Cap Ex/OpEx planning, vendor negotiations, and financial reporting.
• Strong knowledge of ITIL service management framework and experience implementing ITSM processes and tools.
• Experience with cybersecurity principles, compliance frameworks, and risk management as they relate to infrastructure.
• Proven experience in effectively managing multiple assignments/projects at a time to successfully meet client needs, sometimes on accelerated schedules and with reprioritizing projects.
• Excellent communication skills, with proven experience translating legal and business workflows into scalable, production-grade technology solutions in collaboration with attorneys and professional staff.
• Experience managing strategic vendors.
• Demonstrated experience leading change management and technology adoption programs, including stakeholder communication and training.
• Experience in a professional services or legal industry environment with strict data classification, client confidentiality, and regulatory compliance requirements.

Demonstrates expertise in developing and executing IT infrastructure strategies, managing hybrid cloud environments, and leading complex IT projects. Proven ability to oversee IT budgets, ensure system reliability, and implement ITIL service management processes in a professional services environment.

• Hybrid Cloud Management
• IT Infrastructure Strategy Development
• Project Management
• ITIL Service Management
• Cybersecurity Principles

• Hybrid Cloud Environments
• Enterprise Networking
• Virtualization
• Enterprise Storage Solutions
• Data Center Operations
• Capacity Planning
• Infrastructure Lifecycle Management
• Budget Management
• Vendor Negotiations
• Risk Management

• Excellent Communication
• Leadership
• Change Management
• Stakeholder Engagement
• Multitasking

• Legal Services
• Professional Services
• Data Classification
• Client Confidentiality
• Regulatory Compliance

• Microsoft Azure
• VMware
• Hyper-V
• Microsoft 365
• Teams
• Share Point
• VoIP Systems
• Video Conferencing
• Telecommunications Systems
• ITSM Tools