LEAD Technician Field Manager ; Mark Rogers

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.

Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.

Join us and become a part of a company that is shaping the future of technology.

At LG, we strive to make Life Good for Everyone.

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, and LED lighting. As a global leader, westrive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.

Come join the team!

This critical role on the LEAD team (Legal, Engineering, Assessment, and Direction) is responsible for management & advanced training to all internal technical support personnel & preparing field teams for Service Champion (SC) member training. The duties include advisory management of quality assurance actions in the field, at distributor & applied rep locations, and internal projects. Position will serve as key liaison for field & site resolutions, as needed, on customer-facing service priorities that give rise to appropriate notification of factory attention through the appropriate field team.

Analysis of field quality trends utilizing part sales, warranty metrics, and service case data will be routine & required. Position is focused on residential, light commercial, and hydronic systems.

The essential functions of the position include, but are not limited to the following:

· Manages diagnostic support to all LG technical support personnel on assigned products.

· Provides resolution support for complex equipment & failures and performance evaluations – equipment specialties will be hydronic focused.

· Manage internal product champion program pursuant to assigned equipment specialties.

· Create and facilitate advanced product training to LG technical & field support personnel and Service Champion members based upon failure market trends obtained from warranty data.

· Deploy, as needed, on short notice to anywhere in the LG HVAC market to resolve highly comprehensive equipment service and/or performance problems often deemed impossible to solve.

· Provide specialized management & support for long-term monitoring using highly advanced tools and devices.

· Manage LEAD cases from open to close, ensuring KPI metric maintenance.

· Analyze field quality data to ultimately decide if quality assurance actions are required.

· Organizes comprehensive & advanced technical data for factory review and consumption in support of quality assurance projects.

· Organize and create bulletins (STNs) as needed and prepare for market distribution.

· Communicate cross functionally as…