Director of Global Logistics

Job Description

The Head of Global Logistics is responsible for developing and executing the organization’s global customer service, planning, material control and logistics strategy to ensure efficient, cost-effective movement of goods across international and domestic markets. This role oversees end-to-end planning, material control, operations, including transportation, warehousing, distribution, and trade compliance, while driving continuous improvement and supporting business growth.

• Develop and implement a global fulfillment strategy aligned with overall business objectives.
• Lead network design and optimization across global distribution centers and transportation routes.
• Identify opportunities to reduce costs, improve service levels, and enhance supply chain resilience.
• Establish long‑term partnerships with fulfillment service providers and carriers.
• Manage and lead customer service team.

• Oversee daily global fulfillment operations, including planning, material control, inventory, inbound and outbound transportation, warehousing, and distribution.
• Ensure timely and efficient delivery of goods to customers and internal stakeholders.
• Manage third‑party logistics providers (3PLs), freight forwarders, and customs brokers.
• Monitor and improve key performance indicators (KPIs) such as on‑time delivery, freight cost, inventory accuracy, and inventory reductions.

• Ensure compliance with international trade regulations, customs laws, and import/export requirements.
• Manage risk related to tariffs, duties, and geopolitical factors.
• Oversee documentation and regulatory adherence across all regions.

• Develop and manage the global fulfillment budget.
• Drive cost savings initiatives through carrier negotiations, route optimization, and process improvements.
• Analyze fulfillment spend and identify opportunities for efficiency.

• Lead optimization of logistics technologies (TMS, WMS, ERP integrations).
• Use data analytics to improve visibility, forecasting, driving actions, and decision‑making.
• Champion continuous improvement initiatives such as Lean and Six Sigma.

• Build, lead, and develop a high‑performing global fulfillment team.
• Provide coaching, training, and performance management.
• Foster collaboration across regions and cross‑functional teams (supply chain, procurement, finance, sales).

• Collaborate with internal departments to align fulfillment capabilities with customer demand.
• Partner with suppliers and customers to ensure seamless global operations.
• Communicate fulfillment performance and strategic initiatives to executive leadership.

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or related field.
• MBA or advanced degree preferred.

• 10–15+ years of experience in logistics or supply chain management.
• 5+ years in a leadership or director‑level role with global scope.
• Experience managing international logistics operations, including multi‑region distribution networks.

• Strong strategic thinking and problem‑solving skills.
• Deep knowledge of global transportation, warehousing, and trade compliance.
• Financial acumen and budget management experience.
• Excellent leadership and team development skills.
• Strong negotiation and vendor management capabilities.
• Proficiency in logistics systems (TMS, WMS, ERP).
• Ability to work in a fast‑paced, global, cross‑cultural environment.

• On‑time delivery performance.
• Order backlog management.
• Freight cost as a percentage of sales.
• Cash conversion cycle (DIO, DPO, DSO).
• Fulfillment cost savings and efficiency improvements.
• Supplier and carrier performance metrics.
• Customer satisfaction related to delivery.

• Global role requiring collaboration across multiple time zones.
• Travel may be required (10–30%).
• Hybrid or office‑based, depending on company structure.

• Reports to:
  
  VP of Supply Chain / Chief Operations Officer.
• Direct Reports:
  Regional Logistics Managers, Transportation Managers, Warehouse Leaders, Customer Service…