Director Imaging Services

Job Overview

The Director of Imaging Services is accountable for delivering high quality, efficient and effective services for our Imaging customers at Fairview Ridges Hospital, Fairview Clinics and Specialty Center
-Burnsville, and Fairview Southdale Hospital. This leadership role works collaboratively with internal and external stakeholders to ensure our products and services are customer-focused and consistently provide exceptional value to the organization and communities we serve. Serves as an operational leader in the service line and organization ensuring day-to-day operations achieves service and regulatory standards, quality and safety, customer satisfaction, employee engagement, physician relations and highly reliable resource management.

Establishes strong partnerships with key physician and administrative leaders, to ensure system wide objectives achieve the intended results. Works cooperatively with leaders across the organization to ensure customers are the focus of all products and services.

• Exemplify results-oriented behaviors that demonstrate and prioritize accountability
• Design and implement performance standards and objectives
• Partner with medical, technical, and operational stakeholders to establish high quality outcomes
• Creates an environment that prioritizes exceeding the needs of our customers
• Ensure effective implementation of organizational, operational, and individual change
• Ensure the achievement of service, safety, productivity, quality, and compliance objectives
• Ensure effective stewardship of resources
• Effectively manage and achieve performance objectives

• Values the uniqueness within and respects the differences between individuals
• Actively recruits and hires people to create a diverse and complementary team.
• Models appreciation and acceptance of differences.
• Provides a welcoming and supportive environment.
• Establishes and reviews expectations that guide, motivate, and hold people accountable for their work.
• Actively provide mentoring and coaching on an ongoing basis.
• Conducts equitable, accurate and timely performance reviews.
• Discovers the aspirations and talents of employees and assists them in realizing their goals.
• Actively provide mentoring and coaching

• Facilitates effective and positive team dynamics at the department level and local entity
• Establish strong partnerships and working relationships with providers
• Values the uniqueness within and respects the differences between individuals
• Creates diverse, complementary, and collaborative teams, departments, and divisions.
• Models appreciation and acceptance of differences.
• Creates a welcoming, supportive, and open environment, actively engaging every person’s talents and ideas.
• Continuously takes action to enhance employee satisfaction.
• Facilitate timely, relevant, and appropriate communication at all levels of the organization.

• Creates opportunities for strategic and operational improvement that achieve shared success
• Effectively builds strong and fruitful relationships with internal and external stakeholders
• Provides formal and informal leadership in a complex / matrix-based organization
• Contributes positively to provider engagement / satisfaction system wide
• Plays an instrumental role in creating a sustainable, expandable model for future services
• Positively impacts economic and clinical outcomes in the midst of ambiguity
• Drives a positive customer perception of value and quality of care for all services
• Ensures an exceptional market facing presence for the organizations brand
• Create an environment where the active and timely exchanges of ideas and information inter/intra departmentally is the social norm of effective local operations
• Demonstrates formal and informal leadership for initiatives across the system

• Demonstrates knowledge of the financial picture of healthcare.
• Educates teams and employees on the financial status of the organization.
• Collaborates with finance to identify risks and opportunities related to charge capture, revenue cycle and budgeting
• Provides input and oversight to budget development
• Manages within budget parameters.
• Demonstra…