Customer Quality Manager; Onsite

Position: Customer Quality Manager (Onsite)
Date Posted:

Country:
United States of America
Location:
US-MN-BURNSVILLE-NORTH ~ 2900 County Rd 42 W ~ NORTH BLDG
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required

The Avionics business unit at Collins Aerospace is seeking a Customer Quality Program Manager to support the Sensors Business unit in Burnsville Minnesota. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives. The Quality Program Manager serves as the customer's voice throughout the organization and interfaces with an integrated product team to resolve known issues and drive preventative actions to reduce quality escapes.

This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.

What You Will Do:

• Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer.
• Acts as the "Voice of the Customer" to communicate customer needs back to the factory and ensures that the appropriate support is provided.
• Triage product issues identified at the Customer's Final Assembly Line to ensure seamless support for Collins' products.
• Must be willing to provide flexible support for high-impact issues that arise at their customer's Final Assembly Line (may require limited support outside of normal working hours).
• Collaborates with the customer to disposition product returns that are deemed to be conforming.
• Participates in customer audits/assessments/visits when requested.

Qualifications You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field
• Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally.
• Customer support experience interfacing with an OEM and/or aftermarket customer.

Qualifications We Prefer:

• 5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product developments.
• Technical familiarity with Avionics products & systems
• FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired.
• Ability to effectively lead a cross-functional team to drive quality improvement initiatives

What We Offer:

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Learn More & Apply Now:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview…