Supervisor Inpatient Care Coordination

Job Overview

We are looking for a Supervisor In Patient Care Coordination in Burnsville, Minnesota. This is a full-time, non-exempt position. The clinic hours are Monday through Friday 7:30 to 4:00 pm.

The Supervisor, Care Coordination is responsible for supervising the day to day operations of Care Coordinators. Provides workflow direction and ensures standard work performance that is consistent with achieving care coordination organizational objectives. Other duties include achieving standardization and integration of care coordination team and the daily engagement system. They will assist in the development and implementation of policies and procedures, strategic planning, optimal use of resources and leading and/or participating in process improvement projects.

Provides leadership strategy (~30%) and direct patient care coordination (~70%) based on department need as identified and managed by the role.

• Manages patients across the health care continuum to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
• Provides comprehensive care coordination of patients as assigned utilizing licensure practice knowledge and evidence-based criteria. The care coordinator provides a holistic assessment of physiological, psychological, sociocultural, spiritual, and economic and lifestyle factors related to health and wellbeing.
• Assures the effective management of patient’s length of stay, making sure that assessments, tests, procedures and care are performed in an efficient, effective manner.
• Acts as one point of contact for patients, physicians and care providers throughout the patient’s hospitalization.
• Initiates/implements transition functions and activities for patients effectively communicating with patients, families and the health care team to ensure seamless transitions. Contributes to the development and implementation of individualized patient care plans.
• Collaborates with health care team partners and patients/family to manage the patient discharge plan.
• Effectively communicates the plan across the continuum of care.
• Ensures effective and timely follow-up and communication of relevant information as appropriate and all issues related to case escalation.
• Establishes a collaborative relationship with physicians, medical directors, nurses and other unit staff, and payers.
• Demonstrates effective communication by being a critical link with attending and consulting physicians and all health care team members and payers. Facilitates resolution to any identified issues.
• Evaluates and assists in evaluating practice in relation to existing evidence or care pathway identifying and communicating opportunity.
• Mentors internal members of the health care team on case management. Assist in the development and implementation of process improvement activities in care coordination to achieve optimal clinical, financial and satisfaction outcomes.
• Enables efficiency in care by identifying and reducing delays, ensuring appropriate level of care, facilitating length of stay reductions and identifying resources to promote a safe and effective discharge.
• Collects data and other information required by payers to fulfill utilization and regulatory requirements. Understands and focuses on key performance indicators.
• Actively tracks outcomes and participates in quality planning.
• Facilitates integration of concepts into daily practice. Actively supports the recruitment, orientation, and promotes the engagement of all care coordination staff.
• Accountable for initial and ongoing competencies for staff including but not limited to motivational interviewing, prioritization (multitask), case management, thorough and precise documentation.
• Provides guidance to ensure performance management aspects such as mentoring, coaching, individual development etc. are in place and holds staff accountable to expectations.
• Foster an environment in which the team holds each other accountable to Fairview behaviors and values. Anticipates and responds to care coordination staffing needs and assures that support staff are appropriately scheduled to maximize efficiency, access and patient demand. Ensures efficient patient flow of unit patients from to admission/discharge, collaborates with all physician groups as appropriate.

• Bachelor of Science in Nursing (BSN)
• 5 years Registered Nurse (RN) clinical experience in acute care hospital setting
• 3 years working as a care coordinator/case manager
• Have an understanding of hospital, community resources and resource/utilization management.
• Have working knowledge of use of evidence based guidelines.
• Demonstrate critical thinking skills, problem-solving abilities, effective communication skills and time management skills.
• Demonstrate ability to work effectively on an interdisciplinary team.
• Have familiarity with computer systems and Microsoft applications.
• Be available/able to work flexible hours, including covering weekends, and work on call as assigned.
• Registered Nurse