Sales Associate

Skyline Plaza, 2020 W Cty Rd 42, Burnsville, Minnesota, United States of America

This is a part‑time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

• Greets customers as they enter the store, ensuring they are welcomed within an acceptable period of time.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis on the “Total solution” which means showing any related products or services the customer might need for the project.
• Assists with maintenance and merchandising of the store to maintain neat, orderly, well‑stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if the specific item is not available, building goodwill.
• May assist with unloading trucks, pricing, merchandising or any other duties as assigned.
• Attendance is an essential function; employees must be at work during their scheduled shift.

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Ability to understand customers’ requests and respond appropriately.
• Ability to assess situations where a return or refund of merchandise can be authorized.
• Strong service orientation to maximize customer satisfaction.
• Team player: outgoing, approachable, and congenial with customers and associates.
• Must be able to stand for long periods, lift up to 50 lbs. regularly, and participate in team lifting.
• Initiative and self‑motivation.

• Employee discount pricing from various manufacturers.
• Paid vacation & holidays (full‑time only).
• Medical, Dental & Vision plans (full‑time only).
• 401K.

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.