Assistant Manager

Position Overview

Assistant General Manager (AGM) is a growth role designed to develop future leaders and support the General Manager in running the store. The role focuses on developing strategic thinking, driving sales, and fostering a positive team environment.

• Demonstrate exemplary behavior as a Team Member and Shift Leader.
• Develop an understanding of business operations to the level of a General Manager within a year.
• Create a welcoming environment and build lasting customer connections.
• Champion efficient deployment, problem solving, and team motivation to achieve speed and quality.
• Drive sales by linking speed and service.
• Lead problem resolution with calm professionalism and active listening.
• Connect daily behaviors to business outcomes and Profit & Loss outcomes.
• Execute administrative tasks and improve processes to support business success.
• Enforce cash handling policies and manage store funds during shifts.
• Place, receive, and verify orders; conduct inventory; control waste and rotation.
• Think holistically about store performance, planning beyond the current shift.
• Identify root causes of problems and implement sustainable changes.
• Live the Core Values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Embrace growth and development with humility and curiosity.
• Ask questions that deepen learning and broaden experience.
• Take ownership of personal development and seek feedback.
• Show a global perspective of the Caribou brand from shift to company level.
• Champion culture and embody purpose and values in interactions.
• Build an open, trusting relationship with the GM.
• Maintain a competitive drive to reach and surpass goals.

• 1–3 years of restaurant or retail experience with strong customer service commitment.
• Availability for early mornings, evenings, holidays, and/or weekends.
• Minimum age 18.

• High school diploma or GED.
• Valid driver’s license and reliable transportation.
• At least one year of supervisory experience.

The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours. The duties may be performed with or without reasonable accommodations.

$16.52 – $27.53 per hour. Starting pay is subject to local and state minimum wage regulations. Range reflects what the employer reasonably expects to pay for this position.

2001 Cliff Road E, Burnsville, Minnesota 55337

Caribou Coffee Operating Company, Inc. and its affiliates are equal opportunity employers. They prohibit discrimination and harassment of any kind on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need that requires accommodation, please let us know.

Caribou Coffee