Shift leader, Retail

Position Overview: The Shift Leader is responsible for overall leadership and direction of the store in partnership with the General Manager or Assistant General Manager. The Shift Leader ensures the team understands goals, expectations, products, cleanliness, new directives, and guest connections during the shift.

• Demonstrates mastery of team member duties with enthusiasm and excellence.
• Leads shifts focusing on team engagement and guest satisfaction.
• Strategically maximizes product sales and manages waste.
• Maintains the store’s look and feel.
• Is knowledgeable about daily deployments and associated roles.
• Communicates effectively on the floor.
• Anticipates and resolves team and guest needs before issues arise.
• Balances multiple priorities and delegates tasks.
• Owner of the shift, including the following shift.
• Ensures team executes SOP and quality standards.
• Coaches and gives feedback in the moment.
• Trains team on role responsibilities, product knowledge, and promotions.
• Completes administrative tasks (bank deposits, inventory, orders, etc.).
• Develops team members and discusses career growth.
• Embodies core values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Manages own impact on others and presents calm under pressure.
• Brings joy to leading the team and serving guests.
• Provides proactive service and creates success for others.
• Displays enthusiasm and curiosity as subject‑matter expert.
• Shows humility and curiosity, fosters a diverse, inclusive culture.
• Provides powerful feedback; leading by commitment rather than compliance.
• Acts decisively as Manager on Duty.
• Cultivates continuous personal development and seeks feedback.

Required:

• At least one year of leadership, restaurant, retail, or customer service experience.
• Availability for early mornings, evenings, holidays, and/or weekends.
• Age 18 or older.

Preferred:

• High school diploma or GED.
• Valid driver’s license and reliable transportation.

Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, standing for 4 to 8 hours. Remaining duties may be performed with or without reasonable accommodations.

$12.75 – $21.25 per hour, subject to local and state minimum wage regulations.

Caribou Coffee Operating Company, Inc. and its affiliates are equally committed to providing a discrimination‑free workplace and a harassment‑free environment. We consider applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Please let us know if accommodations are needed.

Location:

12601 Nicollet Avenue, Burnsville, Minnesota 55337.