245d Case Manager

Job Description

The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individual’s Coordinated Service and Support Plan (CSSP) and Addendum.

• Ensure services are delivered according to the CSSP and CSSP Addendum
• Translate support plans into actionable tasks for Direct Support Professionals (DSPs)
• Monitor daily service delivery for quality, consistency, and effectiveness

• Act as the primary bridge between leadership and DSP staff
• Communicate client needs, schedule changes, and updates to staff
• Support staffing coordination to ensure authorized hours are fulfilled

• Complete required client visits (monthly or as required by service level)
• Observe staff performance and client engagement during visits
• Identify concerns, risks, or service gaps and implement corrective actions

• Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs)
• Review and audit staff documentation regularly for accuracy and timeliness
• Maintain organized client files for DHS audits and internal reviews

• Maintain communication with the county/state case manager
• Provide updates on client progress, concerns, and service outcomes
• Participate in annual and interim meetings as needed

• Strong knowledge of Minnesota 245D regulations
• Leadership and team coordination skills
• Attention to detail in documentation and compliance
• Problem-solving and critical thinking
• Effective communication with both staff and external stakeholders
• Ability to manage multiple clients and priorities efficiently

To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.