Front Desk Receptionist

Job Overview

We are seeking a motivated and friendly Front Desk Receptionist to be the first point of contact for our guests.
Fluency in Russian and English is required , as you will be communicating daily with Russian-speaking drivers, clients, and staff. The ideal candidate will possess exceptional customer service skills and a strong ability to manage administrative tasks efficiently. As a Front Desk Receptionist, you will play a crucial role in ensuring a positive experience for our visitors while maintaining smooth operations at the front desk.

Duties

• Greet guests warmly and assist them with check-in and check-out procedures.
• Communicate with Russian-speaking drivers, clients, and staff in person, by phone, and in writing.
• Manage reservations and handle inquiries via phone, email, and in-person.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Utilize computerized systems, including Excel for data entry and record keeping.
• Provide information about the facility, services offered, and local attractions.
• Address guest concerns promptly and effectively to ensure satisfaction.
• Assist with administrative tasks such as filing, scheduling appointments, and managing office correspondence.
• Collaborate with other departments to ensure seamless service delivery.

Skills

• Fluency in Russian and English (required) — verbal and written.
• Proficient in using computerized systems for data entry and office management.
• Strong organizational skills to manage multiple tasks efficiently.
• Excellent customer service skills to create a welcoming environment.
• Time management abilities to prioritize tasks effectively in a fast-paced setting.
• Previous experience in front desk or administrative roles is preferred.
• Capable of functioning as a personal assistant when required.