Administrative Clerk

This is a fast-paced environment, and the candidate must be a quick learner, good attention to detail and ability to multi-task between different work duties while also assisting customer service with phone coverage.

• Reviewing and distributing customer requests/purchase orders located in multiple email inboxes to Customer Service through Doc Link paperless workflow system
• Maintain Customer database in Sage 100 system
• Process web orders
• Reception coverage when out of the office which includes:
  • Scanning documents to Doc Link paperless workflow system
  • Answer calls and redirect to proper department
  • Sort incoming mail
  • File paperwork
• Assist Customer Service during peak times such as lunch hours or when short-handed with:
  • Answer overflow of calls
  • Gathering information to research products and parts
  • Ability to identify vendors and parts needed (once fully trained)
  • Process orders, returns, quotes, create part numbers, etc. (once fully trained)
  • Assist customers with returns and replacement orders
  • Follow up on quotes, open sales orders, emails, etc.

• Customer Service Call center experience required – minimum 2 years
• Good phone skills - inbound & outbound
• Intermediate computer & typing skills
• Microsoft Office skills - a must (Outlook, Basic Excel & Word)
• Paperless workflow experience preferred but not required
• Complex thinker
• Detail oriented – very important
• Able to multi-task – a must have ability
• Good spelling and grammar skills
• Quick learner and willingness to learn
  
  Pleasant manner

Hourly rate: $20hr

Hours:

8:00 - 4:30pm (Monday - Friday

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