Order Management Manager

Order Management Manager
**** Must be local to Burr Ridge, Illinois

Location: Burr Ridge, Illinois
Company: Next Door & Window
Base Salary: $80,000–$100,000 annually, plus eligibility for performance-based incentives

Next Door & Window is a leading provider of residential window and door replacement. We help homeowners improve the beauty, comfort, and efficiency of their homes through high-quality products, expert installation, and an exceptional customer experience. Our reputation is built on craftsmanship, service, and a commitment to doing the right thing for every customer.

As a growing company, we are focused on continuous improvement, operational excellence, and investing in our people. Our collaborative, hands‑on culture gives team members the opportunity to make a meaningful impact on the homeowner experience and on the performance of the business.

The Order Management Manager leads a team of seven Project Managers and two Contract Specialists responsible for moving each customer project from finalized sale through accurate custom ordering, manufacturer confirmation, material readiness, and installation. This leader establishes the team’s operating standards, balances workload and capacity, coaches performance, resolves critical order‑related escalations, and partners closely with Sales, Remeasure, Installation, Customer Service, and Warehouse teams to protect the installation schedule.

At Next Door & Window,
Contract Specialists enter completed sales into the company’s systems, ensure all required sales paperwork and information are received, and support the change‑order process.
Project Managers oversee the custom ordering process for each job, including order validation, manufacturer communication, tracking, and installation readiness.

This role is accountable for the team’s speed, accuracy, communication, and ability to identify and resolve risks before they delay or disrupt an installation. The position does not set product pricing or own warehouse inventory; instead, it ensures the Project Management team executes the sales‑to‑installation workflow with discipline and urgency.

• People Leadership: Lead, coach, develop, and hold accountable a team of seven Project Managers and two Contract Specialists. Establish clear expectations, conduct regular one‑on‑ones and performance reviews, support hiring and onboarding, and create development plans that strengthen product knowledge, system discipline, judgment, and execution.
• Order-to-Installation Execution: Own the team’s process from sales‑file completion through installation readiness. Ensure Contract Specialists enter completed sales promptly, verify that required paperwork and information are complete, and support timely change orders. Ensure Project Managers validate specifications and selections, release accurate custom orders, secure manufacturer acknowledgements, track promised dates, and confirm installation readiness.
• Quality and Accuracy: Establish quality‑control practices that reduce preventable order corrections, remakes, missing components, and installation‑day surprises. Review error trends, identify root causes, and use findings to coach team members and improve standard work.
• Workload and Capacity Management: Monitor the sales‑entry queue, file‑completeness issues, change‑order workload, open‑order aging, team capacity, and upcoming installation demand. Assign and rebalance work so that Contract Specialists and Project Managers can manage their workloads effectively and urgent or at‑risk jobs receive timely attention.
• Escalation Management: Lead the resolution of critical order issues involving product discrepancies, supplier…